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November 2023 by Sierra Collins
Sherrie was absolutely amazing. She got me in and out as I didn't have much time and was a pleasure to talk with. She made the process simple and easy. I recommend Lendmark to anyone needing funds.
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February 2023 by Michelle Telfo
The outrageous APR was something I signed up for and regret with full responsibility. But the incompetence of staff, outside of making a contract, is astounding. I would leave zero stars if I could.I called at the end of December to inform them I was involuntarily unemployed. They said (rudely and rushed) the only thing they could do was refinance my contract. It took them a week to call me back. The payment was going to change $10. And I would essentially be financing interest already accrued. This would scam me out of thousands of dollars and literally provide me no assistance whatsoever.As I read this new contract myself (whilst the representative rushed me on the phone, other staff laughing and chatting loudly in the background), I found a clause for involuntary unemployment insurance. I asked if my existing contract had this assistance. And she said yes. I then asked why was I not pointed in this direction a week ago, rather than them running my credit a second time to draft a useless contract identical to my existing one?! No answer. She said someone would call me back about this assistance. They never did.I eventually got myself to the right place—through no assistance of their own—and reached out to the third-party unemployment insurance company myself. They sent me a claim form via email. Myself and my employer filled out the documents electronically the very same day. It took Lenmark three weeks and over 10 phone calls to finally get them to sign their portion. They said they would send it the mail. They never did. After three weeks and me constantly having to follow up, they finally stated the only way they could fill out this form was for me to drive an hour and a half to their office, which is ludicrous. The form that I continued to send them for weeks was an electronic fillable PDF. I made it so easy for them! They literally just had to click to sign.They finally hand-signed the claim, and sent a scanned copy to my email, after I suggested this to them. Apparently this had never occurred to them before. I then had to send the completed application to the third-party insurance company myself. Because Lendmark never did. To this day.But that’s not the worst part. Meanwhile, throughout the month that this transpired, I continued to receive prompt phone calls from Lendmark’s collections department about making a payment. ?I used to work for customer service, both in person and over the phone, so I am so extremely pleasant and patient in those interactions, because I know what it’s like. I have never in my life, however, experienced such a level of laziness, indifference, and lack of skill from an establishment. The only way to get things done is to call every 24 hours and harass them to do it.This is coming from the most understanding person you can get on the other end of a phone:Lendmark’s incompetence is both dumbfounding and extraordinary.
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November 2022 by Danny S (Danny)
The lady manager loves to make up stories. She did not note my account and had her agent call me to harass me. Stated 2 months of customer appreciation approved and now she changed her story without a note. Everyone there is unprofessional. I worked with different banks but this the worse. Thank you.
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November 2022 by Danny S
The lady manager was unprofessional. Wanted another loan this would be the last place I do business. Don't do business here. Many mom and pops tryna push us to them. Go here if you wanna get harassed. You would love it here for harassment.
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November 2022 by LowandSlow Ezzy (Ezzy)
The lady manager loves to make up stories. She did not note my account and had her agent call me to harass me. Stated 2 months of customer appreciation approved and now she changed her story without a note. Everyone there is unprofessional. I worked with different banks but this the worse. Thank you.
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October 2022 by J Jones
This place has gone downhill ever since the new branch manager took over. She’s so unprofessional, condescending and rude. Tries to bully people into refinancing loans etc…
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July 2022 by Thepickylocal Guide
Talk to one guy last week he was awesome, talk to another today he was indian or Hispanic idk he was rude had an attitude and very disrespectful. I decided not to get a loan from this place, i will block them terrible company
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June 2022 by Francisco Jacobo
Horrible customer service from said hawash loan consultant after waiting all day for an answer or an update he answer saying there busy calling customer and says your not approved anyway and hangs up the phone then his coworkers act like they don’t know who he was wouldn’t do any business here especially not with this loan consultant should be a little professional with customers
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March 2021 by Jessica Goswick
Threatened to report my payment late to Credit bureau over 12 days being late because I traded the car in and the new car lot hasn’t paid it off yet. Very unprofessional! I could see if it was past 30 days late but I wouldn’t recommend this loan office ! I always pay my bills, don’t be rude to your customers.
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January 2021 by Jerry W
Asked specifically do you require collateral for me to do a loan with you guys with a lower credit score was told by the man working there they do not require one. Went ahead and applied and was approved instantly as long as I have collateral. Waste of a credit inquiry I have to wait 2 years to remove because the man lied directly to me. Would not have applied if he was honest. Do not recommend.
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November 2020 by Jen M.
Its not often I get to wrote a review for a lending company, but here it is. I had thought I set up yo change my payment date couple of weeks ago, but my app didn't reflect that. So I called in and had the pleasure of speaking to Evan. He was awesome! While we were waiting for the change to process, he was friendly and very nice, and conversational. . You just don't get that too often anymore. I thoroughly enjoyed our conversation and the swiftness that he got things taken care of! Thanks, Evan!
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December 2019 by Russell Kimball
Lendmark has made a difference in our lives. Willing to help with all manner of loans, we've found the staff most helpful and full of workable solutions. They won't put you into a loan you can't afford.
