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November 2023 by Kelli Urquieta
I took my Mom to this Metro Store and I couldn't be more grateful for the outstanding customer service here. A special thanks to Ellie for helping my Mom. You went above and beyond, Ellie, with genuine patience and I thank you. ??
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September 2023 by SAMUEL Starlite
Great assistance customer service ?
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February 2023 by Chris Rodriguez
Not sure who serviced those that didn't have a pleasant experience at this location, I on the other hand received superb customer service from Karen. About a month ago She was able to resolve my on-going issue of Metro PCS reps not being able to log into my account with all my credentials provided. Turned out my zip code was entered in-correctly. With the help of her Customer Service Dept. She was able to log in and determine this and change my zip code. She understood my work schedule and even stayed past her store closing time to set me up with my first Apple Phone. Once again, Thank You Karen.
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December 2022 by Sunny
You end up spending 170 just switching so yes they say you get a free phone when you switch to them but u end up paying for it when you leave all the plan fees ana activation fees extra so you really don't get anything free...
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December 2022 by Happy Dizin
Great customer service by angelica
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September 2022 by Paul Murphy
We were asked to leave because we had people knocking on our door for the previous traveler staying in our room hecwas popular so when we complained about the unwanted traffic we were asked to leave no refund was offered
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June 2022 by Jasmin Harris
Extremely rude and unwelcoming. I walked in no one greeted me, I was waiting for 30+ mins and the workers did not acknowledge me. Just a very uncomfortable situation and I left. I feel like as a black woman I’m always ignored and not respected. Don’t come here you care about your time, and they need better because it shouldn’t have taken them forever. Both workers were confused or they just didn’t care to stop and help me. Do better.
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May 2022 by Mya W
The ladies that assisted us one was a manager needs to work on listening skills. I repeatedly provided phone acct details, and didn't felt like she was listening. If you don't mind repeating yourself about 10+ times then you should be ok. Nevertheless, I am enjoying my new phone.
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November 2021 by Adam L
Karen did an awesome job, great knowledge on products!
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June 2021 by Don Martin
48th street and Southern 0 stars the lady that worked there wasn't to informative didnt know what was going on. The Phoenix Az location 6/20/21
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April 2020 by Kyrad MacKenzie
Closed the door when they saw me coming at 5:58 RUDE SERVICE.. USE ANOTHER STORE THAT VALUES THEIR CUSTOMERS
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November 2018 by HeyItsJas ..
Horrible customer service. My friend went in asking for his phone to be cut on & basically the dude charged for him for some s*** HE DID NOT ask for. Junior then started laughing & thinking someone was trying to blame him when it reality he was just telling him this what I paid for, (you gave me no other options like you should've done) So that's JUNIORS FAULT FOR NOT WORKING WITH HIS CUSTOMER & MAKING SURE EVERYTHING IN THE PHONE ACTUALLY WORKS! We pulled back up he still copped his attitude, giggling & other s*** so he should honestly be happy we didn't set that b*tch off.
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September 2018 by JoAnn Chavez
Got what I needed.
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March 2018 by theo norman
Thank you guys for the amazing service. I bought a new phone at this location and I was hekped by Yaxiri. It was great and fast service. Thank you.
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March 2018 by curtis austin
The salesgirl was extremely nice and helpful. It was really nice to have someone with such a pleasant attitude. I am very happy with my purchase.
