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March 2024 by Jennifer P.
Absolutely wonderful staff at Executive club. While club is small, there are plenty of machines and areas to workout. Amenities are great. Always clean. What is unacceptable is what it takes to cancel an account. You will see 90% of the bad reviews on Yelp talk about how impossible they make it to cancel an account. Threats they will report you to collections if you don't send a certified letter to cancel or go in person to cancel. Do they think some anonymous person is going to call the gym to cancel your membership without you knowing or are they just trying to rip you off and make it difficult to for you? And try and get a live person to talk to when you call. Good luck. I think they are hoping you will give up and keep paying every month. Go read the complaints on the Better Business Bureau's website. Again, 90% are cancellation issues and complaints. Too bad this is a good business's approach to customer service.
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September 2023 by Devin G.
I've been a member at Mountainside for about a year. I enjoy on the amenities and programs that are offered. Each location has its own unique vibe but the staff does a great job making every single one feel like home. I'd like to shout out the Executive location's staff as they have set the standard for how to treat Mountainside guests. It starts at the GM McKenna and flows to every single staff member. The energy and environment makes it easier to get out of bed for those early morning workouts. Thank you to the executive location for being so great! -Goodloe
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August 2023 by Travis J.
Great kid care!! Gym is clean and in grest conditions. Really nice staff.
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August 2023 by Craig P.
Clean gym, great staff and solid protein shakes. Highly recommend! Perfect for anyone looking for a quick workout
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August 2023 by Rolf Kruger
They will not let you cancel by email or letter and want in person cancellations. I had a death in the family yet they somehow can’t understand I can’t just drop by another state to cancel. Total fail at the corporate level.
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August 2023 by Jaeden S.
McKenna is the absolute BEST and has amazing energy! She instantly will brighten up your morning!! Not to mention, the gym is absolutely amazing and has everything you need to get a great workout in. Even has an outdoor patio option if that's for you!
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July 2023 by Google user
They will not let you cancel by email or letter and want in person cancellations. I had a death in the family yet they somehow can’t understand I can’t just drop by another state to cancel. Total fail at the corporate level.
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June 2023 by Cat S.
Being a frequent traveler and visiting a lot of gyms, this has been one of the most hospitable gyms I've been too. McKenna Ballard was absolutely polite. Her energy is Very contagious! They are lucky to have her.
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May 2023 by Stephen F.
Signed up for a week pass as i'm in AZ regularly. They have a super flexible option. Awesome gym, even nicer employees. Will definitely return when i'm back in town
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May 2023 by Garrett matheson
Kaitlyn and Katie at the office were more than helpful in my time of need! I'm extremely thankful for their patience and cooperation!
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April 2023 by James S.
What an incredible find! Stock rogue and eleiko equipment that are very well maintaned, friendly staff at a very reasonable cost. Will definitely come back next time im in town.
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March 2023 by Mike H.
Very small and there are way too many people sitting around taking up machines and just sitting on their phones.
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March 2023 by Chris Hawkins (AMR)
I used this gym for a couple weeks while I was on Christmas leave from my duty station. This is back in 2021. I was recalled from leave, went back to Fort Bragg NC, and immediately deployed to Iraq. Since I left town in a hurry, I did not cancel my membership in person. They later insisted I had to send a letter in order to cancel it, and of course they claim they never received it. This company refuses to allow me to cancel my membership, to this day. They constantly harass me for more money and late fees, years later. This is probably the worst company I’ve ever had the displeasure of working with.
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February 2023 by Austin W.
Place is a joke so dirty and tried canceling my membership years ago. They still have not canceled it and sent me to collections. Do not sign up here they don't let you cancel. They literally have a law firm trying to collect dues from when I never went.
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February 2023 by Kimmy Soper
If you have children go elsewhere. I sadly signed up for a year membership & EVERY time I go here I get notified to get my kids. They have a 10 min crying policy.
