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December 2023 by Aracely Binette
Interesting...... look at what I found..Older women working there seemed to be annoyed to be asked a question I'm willing to spend money if I feel welcomed but you will certainly not feel that walking in
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November 2023 by Cj R.
I've been in a different business of serving customers for the past 25 years. I have an opinion of what attracts customers: the environment, staff, and type of interactions a business should promote to maintain positive customer relationships. I am leaving my highest rating for the Mulqueen Tempe location. Brian, Janet, Maddie, and Darren work to create a unique environment for their customers. The environment is clean, well-lit, and welcoming. This is important to me as a customer. When I walk in the door, the business is not chaotic or intimidating; it is relaxing and invites you to explore. The classes offered at Mulqueen Tempe are what originally drew me into the store, along with the wide-range of Brother sewing and embroidery machines. At Mulqueen Tempe you will find very reasonably priced classes taught by the top industry teachers that have thousands of YouTube followers. These classes are cutting edge, and to substantiate this, the classes provided include use of a Brother Luminaire sewing and embroidery machine for participants. Supplies are provided, and for all-day classes, lunch is included. Prices are very reasonable considering all of these details. Staff: Janet is an expert quilter, and her superior knowledge of products, color, and materials is impressive. She helps customers understand tools, interface, thread, and fabric types. What is great about Janet is that she waits for you to ask a question, never assuming you don't know what you're doing. She gives you the room to learn, gently steering you in the right direction. Brian is a positive, helpful manager. He helped me find just the right machine for my goals. He is always kind, calm and busy when you walk into the store, without a hint of chaos. Like Janet, Brian's energy promotes a good environment for the customer. He also knows a lot about the machines the store sells. This is important to me as a customer. Everyone wants to shop at a place that provides a good experience. It is about connecting to a place and time that will bring a customer back. Trust me, this is an expensive hobby, so you want customers that can afford to participate to come back, not find an online equivalent. Brian, Janet, Maddie, and Darren work to make the shopping and learning experience a good one. I have chosen to leave a top review for Mulqueen Tempe instead of leaving a poor review for Mulqueen Mesa. Although Nancy in the fabric section is a delight, I still cannot recommend Mulqueen Mesa due to the chaotic environment that I find stressful and unfriendly. I will not elaborate except to say that not all Mulqueen locations are equal. Do not miss Mulqueen Tempe just because you were turned off by a different location. Go to the Tempe location. Enjoy a class. Meet the staff. I think you'll be pleased, and probably, go back again.
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October 2023 by Terry H.
I've been here a few times in the last several months & customer service was just ok, not overly friendly but got the job done. This last time I went in I would have to say they were rude & unhelpful. I love their location-it's convenient to go there. But in the future I will be looking for a different quilt shop where they would appreciate their customers a little more.
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September 2023 by Ellen P.
Terrible customer service! I have been in about 3 times but never again, no one to help and when you ask they are extremely rude!
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June 2023 by Diane P
This company was supposed to be participating in a country wide row by row activity. They are very rude when you walk in the store. There are 3 mol Queen stores all of them are not prepared for any of this, all they want is a free advertisement. This store even told me that they were not even participating.
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June 2023 by Blanca Sanchez
I love this Tempe location! They are always helpful and kind…and usually have what I need!
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February 2023 by Elizabeth Lipke
It's not as large as the Mesa store but I've found everything I need. They have Bella Solids, Mods Grunge, some batons and novelty fabrics for every occasion/interest. They also have a selection of wide backs and cuddles.
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August 2022 by Jacki F.
They definitely go by the golden rule... Such an amazing family to deal with. Before long you may feel like you're a part of their family!
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August 2022 by Purple Lotus Productions
Beautiful selections, excellent customer service!
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May 2022 by Ivy Allen
Great place for quilter's to go! Staff is helpful.
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March 2022 by Leslie
Great prices! Good selection.
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December 2021 by Taz Mama S.
I on the spur of the moment signed up for a collage class, I loved it. They have a variety of fabrics more so at the Mesa location. I'm very happy with my experiences!
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December 2021 by Laura R.
Update...first time I used my machine after getting it back, the light quit working and I noticed that the needle threader was not lined up correctly. I took it back to have those 2 things addressed and was told today that it would be $300+ to fix the light if they could even get the board it needs, since it is 20+ years old. The light was working fine before they serviced it. I can't help but wonder what happened during service that caused the issue with the light. They didn't pressure me to fix it, and even suggested a light strip since the machine works great otherwise. Just frustrating.
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November 2021 by Y W.
Went last year for the first time to replace a sewing machine and love the service from the grand kids who were there and were very helpful in choosing a machine along with how to use it. Picked up items and the fabric and the great way that everything is organized is nice! Have been back and love this store!
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September 2021 by viki reed
Everyone here was helpful, answered all my questions and was very professional.That for all your help in choosing my new sewing machine!
