-
November 2023 by George Deal
The sample in the showroom was significantly different than the actual color. When I brought a sample of what was installed to their store, they asked what color it was. When I said “aqua white”, they said no it isn’t. Their rep came out and said the store employee was wrong. When the installer reinstalled a new pebble finish to closer match what we thought we were getting, he had to pay for National Pool Tile’s issue. They don’t back their store or poll contractors.
-
October 2023 by Mick S.
Four years ago my pool builder put a tile on my fountain wall that was turning brittle. I save everything and looked at the box and NPT tile it was. Looked up the warranty and was like ten years but I know how that works right? Called NPT in Phoenix and told them the story but since I did not buy it or have a receipt this was going to be a battle. After many emails with pictures and phone calls NPT finally paid for new tile for my wall. I write a lot of reviews mostly not that good but it is nice for a company to stand behind their product. Thank God I had the box with name and SKU. Going to cost more for install but anything is better than nothing. Thank you NPT.
-
August 2023 by David Lucas
Very nice selection of pool tile and stone. Good prices and helpful staff. Highly recommend.
-
August 2023 by Dave Lucas
Very nice selection of pool tile and stone. Good prices and helpful staff. Highly recommend.
-
July 2023 by SAL TREVINO
They have pretty cool tile.
-
July 2023 by Donny white
I love NATIONAL POOL TILE! They always have what I need to complete my jobs on time!!
-
June 2023 by Matthew D.
This place is all around just a mess. They really don't want to deal with anyone but their routine contractors. If you do not have a house account, there is NO RETURNS. So if you make a mistake, you are SOL. Their employees are untrained and unfriendly. Seem like they really don't want to be there. They couldn't even get my order right. Go to Noble Tile instead.
-
March 2023 by Harry Whitby IV
Great selection of just about everything for your pool and backyard. The staff was very helpful.
-
November 2022 by Mitch Friedlander
Excellent tile choices and an attentive staff. More samples would be a good thing to get the extra, 5th star.
-
November 2022 by Ryan Farley
Nice selection. Quite a few out of stock. Staff very helpful.
-
November 2022 by Bashar Aljanabi
Get there at 1 pm left at 1:35 pm. They have just 1 dock. fast unloading.
-
July 2022 by Kelsey S.
Drove twice out this place (we live pretty far from there) and both times were during what their open hours were online and BOTH times they were closed. Extremely frustrating as we had to work out schedules and babysitters to make it so both my spouse and I could go together. On the second time we went and they weren't open (even though again, their hours said they were) I called them and got someone to answer and they said that their show room didn't open till later..which is what we needed. Would have been nice if they could have that updated online. When I said that to the guy, he said, "you try working with google, it's like working with a brick wall." In a condescending tone. At the same time my spouse took 3 minutes and submitted a time update on google and now a week later we got a notification that it updated. Doesn't seem that hard to do if a person not connected to the business can take 3 minutes of his time to fix it we cared enough to so no one else needs to deal with the frustration of driving somewhere just to not have it open. Needless to say, we will be taking our business somewhere else.
-
November 2021 by G C.
Incompetent and unconcerned best describes my experience with National Pool Tile. I went to the Dallas location to select pool tiles. While waiting for our appointment we found some tiles on their website.. We checked with the staff to see a sample. They advised us they did not have them in the Dallas location, but they were stocked in Houston. My pool contractor happened to be in Houston the next day and went by to purchase the tiles. The did not have the tiles in Houston either. He was told they had them in Florida. So back to selecting tiles again. Found 2 types of tiles that I like. Called the Dallas store and checked inventory. Was told that both tiles were in stock with an inventory level adequate to fill our order. When my contractor went to pick up the tiles that same day in Dallas, he was told they did not have either tiles. He was told the inventory database had not been updated. This is the worst customer service I have ever had anywhere. It was just not having the tiles, it wasted travel time from Waxahahcie to Dallas, TWICE. And a cross Houston side trip. Wish I could send them a bill for inconvenience.
-
November 2021 by Jon G
Here we are 6 weeks after ordering our tile that was supposedly in stock and we still don't have it. They sold it to someone else for more money. We then put in a order for additional travertine and was told we had to pay extra outrageous shipping fees if we wanted it. Basically what's happening is they are taking orders and money and then selling it to someone else of they can get more money before delivery. If your pool builder says they use NPT refuse to work with that pool builder at all costs. We have filed a complaint with the state attorney general as well as the AZ Corporation commission and probably going to sue NPT as well.
-
November 2021 by Carmen Isaak
(In reply to Mr. Borkowski, not sure why we cannot reply to reviews)Thank you for your kind words! It was more than a pleasure working with you! Enjoy the summer in your beautiful pool!Carmen
