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February 2024 by Sparky T.
Last year I went to the store when visiting Phoenix from Vancouver BC, Canada. The staff was very helpful and the selections are varied so I had choices of what I wanted. I bought 4 pairs of shoes and sandals and have been happy with my purchases. I will be back there next week when I'm in Phoenix again. They are pricey yet well worth the cost because of the quality of the shoes and the helpful staff.
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December 2023 by Victoria S.
LESS THAN 0 STARS. I wanted to go in to the store and buy for Christmas for my 93 year old dad a pair of wide Prophet slippers; I called 1st and spoke to Kim today 12/23/23- She checked their stock in his size and confirmed they had the size and color that would work. I then said to her that it is difficult for dad to get around, so I would have to take them for him to try on, and if they did not work, I would want a refund NOT a store credit or exchange. I told her that I see on their reviews that people are not able to get their money back. She confirmed that, NO REFUNDS, ONLY Store Credit or Exchanges. THIS TELLS ME THAT THERE MUST BE SOMETHING WRONG W/ THEIR MERCHANDISE. PERHAPS THEY ARE MADE IN A CHOP SHOP IN CHINA, AND THEY ARE NOT REALLY THE BRANDS THEY CLAIM, OTHERWISE, WHY ELSE WOULD THEY NOT STAND BEHIND WHAT THEY SELL, ESPECIALLY IF IN LESS THAN 1-HOUR IF THE SLIPPERS DID NOT WORK FOR DAD, I WOULD BRING THEM BACK. UNREAL! How does a store like this stay in business? My suggestion, Stay Away - There are plenty of other places that stand behind their merchandise and would certainly give a refund if the purchase did not work.
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September 2023 by Susan C.
They have a good selection of wide and extra wide shoes from casual to dressy for men and women. They are not discount, but it's good to have a place with some selection. My daughter found 2 pair that were very comfortable.
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April 2023 by Cary D.
Very poor experience with this store. Before I visited I made sure to call and find out if somebody could take a good measurement of my feet, and if they had the equipment that would measure my arch and such the person that I spoke with on the phone said that they had end it ended up being the kind of slider thing that's available at any shoe store -it and I can't help thinking still that they knew that I was actually talking about one of the specialized orthotics machines, but wanted to get people in. I may be incorrect about that because I'm mad. anyway, I went way out of my way to get some shoes from this place because I have wider feet. Their hours are not convenient for me and my work schedule and I put a lot of effort into getting there. I feel while I was in the store I was a little budget shamed, but the lady did end up getting some thing for me out of the back. I tried them on after being measured by her and I did mention that they were cute and they were comfortable but I was concerned that they might be too big for me and my feet were as big as they were going to be, because I had walked there for at least an hour ,so , Add my request she Felt around my toe area and said that it seemed like a good fit so I bought them thinking like every other store if I had to return them within a month or so it should be fine. Well it's not. They have a no return policy If they've been worn at all and it's exchange only they do Not do refunds, so no, I absolutely would not recommend this store. I believe it's over priced and were dismissive and argumentative in their email replies. I ended up getting a couple pair at the mall from Dicks at Arizona mills -who has wide shoes,and Friendly people who knew Skechers shoes can run larger than other wide shoes and a 45 day return policy for shoes that are not torn up I know where I'll be returning and where I won't. Other Wides, for me was a complete waste of time, and a very big source of aggravation this week.
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September 2022 by Patricia Graham
Had right size & style for my son who shopped there by Brooks. They only sell larger & wider size shoes.
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September 2022 by Robert Niederberg
Bought shoes there for a long time. Always courteous and helpful. Very good selection
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August 2022 by Kaleb Stewart
Otherwides the absolute best place to buy shoes that actually fit wide feet! I love supporting local, and love getting great service and products as well! Otherwides has a great selection and continues to impress me with their amazing customer service! Keep it up!
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July 2022 by Thomas K.
Perfect if you're looking for wide shoes. My mom tried so many places and we finally got lucky here.
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June 2022 by Karen Johansen
Awesome, friendly staff and she took the time to help me find the perfect pair of shoes ?.
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April 2022 by beth nicol
Having wide feet limits your choices for comfortable footwear. This store has several styles I haven't found elsewhere.
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April 2022 by Janet Robinson
Always GREAT customer service and always leave with more than I came for.? Thanks
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January 2022 by Cheryl G.
Every shoe I own has come from this store!! The selection is really good and if they don't have exactly what you need, there are catalogs to browse through. They always have a sale room to look through and I look forward to the sales. Get on their email list so you're always in the know!! The owner Kim is so nice and really knows feet. Give the store a try. It'll be your best discovery of the year.
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January 2022 by Theresa Romeo
Very limited on sizes. I took almost a hour to drive there n no sizes for me. Disappointing. I would call n ask if they have your size specifically before making the trip. I'm not even a hard size sometimes 9 sometimes larger depending on the shoe. I just need them wide.
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October 2021 by C S4U
I have been shopping at Otherwides for at least 15 years and each experience has been wonderful. The sales associates are very knowledgeable about their products, how they fit, and they have always been skilled at steering me toward shoes that will feel great on my feet. I love that they stock a variety of styles including work, casual, sandals, evening, hiking, athletics and boots. Also, don't miss the sale room in the back - I've found some terrific, fun buys back there.
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October 2021 by Sandra Luna
I've been a customer for 12+ years and LOVE this store. As a 5'10 female, I find a very small selection of size 11 shoes in my normal shopping stores. Otherwides measured me and I'm actually 9.5 EE! Apparently I have paddle feet! HahaTheir selection is great for the lines they carry, staff is always helpful (when trying on 2 pairs or 20), and custom orders get in pretty quick (prepandemic at least).I don't always 'love' all the styles of shoes they have, but the comfort is always spot on.
