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July 2023 by Cindy V
The renting was easy in Washington the return in Tempe was a little more challenging. We returned around 915 930 and they were closed. The mechanic was nice enough to take the keys and accept the truck for me. I was grateful. We had no idea they were closed for service.
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June 2023 by Chelsie Dreese
Fast service, efficient. Good customer service
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May 2023 by Lee Stephens
We rented a Penske cargo van and Waxahachie, TX and the storage facility that rented it out showed us that there was three quarters of a tank of gas and that's what we need to return it with when we got back into the Phoenix area. We returned it to the Penske Center in Tempe Arizona with exactly three quarters of a tank and we started getting a hassle because they said it should have had a full tank. I've rented a lot of cars over the years and have always returned them with a full tank as is required. I was equally conscientious about returning the Penske cargo van with 3/4 of a tank of gas as instructed. Went through quite a hassle because they were going to charge me at like $10 a gallon for gas for the remaining quarter of a tank. Which I clearly did not owe. After I strenuously objected they contacted the location from which we had rented the cargo van and they couldn't remember it had a half a tank or a 3/4 quarter of a tank of gas so we were off the hook. Very poor business and a failure to communicate between locations. The cargo van itself was great and did the job that we needed.
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April 2023 by D S
Not the best service.
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March 2023 by Tish Cesena (Mstishc)
Delivered box trucks for them. 20 ft trucks are nice, but The 26foot diesel is Boss! It ran like a beast over the mountains Heading to San Francisco! No issues at all .
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November 2022 by Scott Meador
The crew is always very nice,they try there best to make the driver as comfortable as possible,an they try to make your stay as short as possible
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October 2022 by Andrew Wilkie
In and out. Quick service.
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May 2021 by Gabriel Mode
Garbage service and takes forever to get anything done with or without an appointment.
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November 2020 by Christopher M.
Horrible experience!!!! They sent us out on a 3 day haul with truck and car trailer that had a bent axle and 3 bad tires. We could have killed our self's and others on the road. Had to deal with their roadside service team 3 separate times. Turned a 3 day haul into 5. Things happen and we realize that, but if your company could have avoided the issues you better compensate your customers or you won't have any. Needless to say, customer service is the worst and compound the headache. If you value your safety stay away from Penske.
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July 2020 by Robert Colceri
I been out side waiting i come tell me to call out side and I showed them where is the number to call he said he didn't want to argue. He knew I proved him wrong.
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July 2020 by A J
Stopped for DEF fuel, in and out.
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February 2020 by rick davis
Big place, nice people, good trucks to rent.
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November 2019 by Dugan Seawell
Nice young man.
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October 2019 by Ronnie Taylor
Great service
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August 2019 by Sally Harland
Always willing to help you with your truck rental needs. We rented a Volvo sleeper. It was clean and serviced. They made sure everything was included before we left on our cross country trip. The staff is very helpful, friendly, and professional.
