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January 2024 by Annette M Giordano
The staff was courteous and service was fast. I had a great experience.
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January 2024 by Jeremy (Joreel)
First Oil change since moving to AZ from CA and I found a PepBoys near me. The staff were very friendly and did both of our cars very quickly. The did a check of everything and gave me a list showing anything that might need work in the future. Loved PepBoys in CA and they are just as great here in AZ.
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January 2024 by Bernice Harris
Love this place. They work extremely hard and as fast as they can to take care of their customers. They are very friendly, understanding, and amazing.
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January 2024 by Maddie White
Oil Change Service took less than an hour and the employee that checked me out was very friendly! Easy to make an appointment.
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January 2024 by Mohammad Jobayer Hossain
Great service by the great people!
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January 2024 by Felicitas Herrera
customer service was outstanding
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January 2024 by J (CHUBBZ)
Can for an oil change and turned away an hour before closing. Sent all staff home early what I was told.
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January 2024 by Roberto Torres
Very professional and fast. Thank you!
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December 2023 by Gaberial Kastelhun
Made an appointment, they got me in and out of there within an hour. Gentleman who helped me at the counter was patient and helpful, I’m not very knowledgeable when it comes to vehicles, but he even came out to my truck after they finished service and pointed some issues that could cause me trouble in the future. Highly recommend.
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December 2023 by Mark Vittore
Place is a mess, lied about balancing my tire after flat repair. Marked the rim and put the old weights back where they were before the repair.
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November 2023 by Paige W.
Would give 0 stars if I could, I made an appointment at 1pm for an oil change and they said it would take an hour-hour and 15 at most. (oil changes really only take 30-40min but ok whatever) I dropped my car off at 12:55pm and almost 2 hours have gone by and so I call to ask when my car will be ready and they told me they haven't even started it yet and I became upset because now I'm going to be late to work. They told me to wait another 45 MINUTES or come pick up my car. Absolutely ridiculous, why make appointments if you don't even start the work at the time? I HATE PEPBOYS WORST EXPERIENCE and made me late to work. F THEM!!!
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November 2023 by sai balaji
I visited Pepboys Tempe (Broadway Rd branch) just a day before the Thanksgiving holiday for the last online appointment schedule of the day.Upon reaching the store, it seems like my online appointment was not yet reflected in the system.However, my car was taken for repair as I showed the snapshot of the online appointment confirmation number.I visited for the frequent tire low pressure issue due to some nail and the person in-charge heard my observations and noted down as well and I was notified about the pricing as well beforehand. There's no hidden charges.only thing is, it took too long (was waiting for almost 1.5 hours) to complete this minor patchwork repair but it is totally understandable due to holidays and last appointment schedule of the day.It would have been better if the free vehicle inspection report is also explained by the person in-charge rather than just getting an sms about it later for a review.Overall, I can say it's a good place for car services.Planning to do my subsequent car services in the same store.
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November 2023 by June B
Went their on a Sunday 11/4/23 because of front end suspension issue, bumpy rough ride. They raised car up did an inspection supposedly and test drove my car and mechanic said nothing is wrong but offered me 1 tire for $200 bucks, crazy! ? I said no thanks and took my Nissan Versa to Brake Masters the next day and found after they raised my car up showed me a broken right axel and my struts were worn out. They laughed and said how was a tire they offered going to fix this after showing me, so I could see for myself the damage. Repairs done at Brake Masters and suspension issues resolved. Don't go to this Pep Boys, just laziness or unwillingness to do any repairs on my car!
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November 2023 by Ahmed Mulic
Went to get a flat tire changed a few months ago and was put in a bait and switch situation because they did not have the specific brand tire for my car and offered me a brand new tire at 350 dollars without including servicing . I left and went to Walmart and paid $75 dollars for a tire and $20 dollars for service. They care about making sales, not helping you out. Buyer beware.
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October 2023 by Halimah Clarke
This Pep Boys location is truly whack. The only reason why I haven't given them one star is because my initial encounter was fine; Brandon and Alex didn't give me much resistance or friction, they were actually helpful. However, I brought my car here around late July/August for a fuel diagnosis. They popped my hood and told me what part I needed, ordered the part, and then it was pretty much radio silence. I don't want to take my frustrations out on this location because I know there is a shortage and back orders, etc with motor parts and dealerships, but be for real.My car still hasn't been fixed, I haven't been contacted. Any communication I have received has been initiated by me. I called every other week to check, and they weren't able to give me any information about the part order, yet asked for my credit card information for a deposit? Weird and strange. I wasn't able to find this part anywhere else except this location, and now I've essentially wasted valuable time I could be spending looking for and ordering this part from a 3rd party online. Instead Pep Boys wasted my time and energy and made me drive around and deprecate my car further instead of being straight up, because why did it take nearly 3 months and counting. Alex said he would call the dealer and get back to me, that was weeks ago.So, basically, thank you so much Pep Boys for wasting my time and playing around in my face about my car that I desperately rely on to commute to work and school. I truly appreciate it so much! I should have listened when my friends and family told me to go someplace other than here.
