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December 2023 by Gina Spicer
Public Storage on Priest and Elliot, Tempe. Great customer service! Curtis was so helpful! Great safe place to store your precious treasures!
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November 2023 by Paul S.
I've been using this storage facility for over 2 years and for the past 6 months they haven't managed to fix the entrance or exit gate. So you have to use the side entrance, which also gets stuck and broken. The best part is when you get inside, the dollies or carts aren't in the spot where they are supposed to be. I had a crew of movers let me borrow their cart because Public Storage can't even manage to collect their carts and put them back for their customers. What makes this even better is they just raised the price to $300 a month. I'm moving my stuff out of there because the storage facility within a mile of this one is about $150 cheaper. In two years they've raised the cost of my unit by $130 and the gate has been broken for over a year. So imagine trying to move a sofa in, you gotta go track down the cart, only to find out the wheels are broken. So you drag a broken back outside and have to move everything through a single door, that closes and requires you to put in your PIN code every time. You might ask yourself, "Why wouldn't a moving company fix their doors, since it's essential for a moving truck to get inside?". Well my friends the answer is because they've been waiting on parts overseas. For an entire year they haven't bothered trying to fix a door. They could find a contractor on Yelp and fix it, but nope they're cheap: Don't use this storage facility, they raise their prices and make the experience worse for their clientele. Here is the pictures to show you how much space you have to get things through.
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November 2023 by Omar Saadeldin
I had come into this location to ask questions about my rent being increased. While I'm not happy about the increase, I do have to give praise to one employee in particular, Danesa. She was very helpful, kind, and professional. Made me feel like the level of customer service makes up for the corporate policies. She is the only reason I still have my unit.
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November 2023 by stephen Appoh
Danesa , She extremely knowledgeable in her work , great customer services , l respectful request the management to protect her as a great asset . I will recommend public store to my family and friends that need the service due to Danesa wonderful and great customer service and relationships. Once again She is an asset , need to protect and promote to managerial level .thanks very much .
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October 2023 by Nicole M.
Curtis gets a 5 star for being professional and helpful. The 3 star rating is for the facility, specifically the loading dock area and the lack of close access into the actual building. If the loading doors were working it would have made the move easier and less time.
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October 2023 by Mario Cota
Curtis was very attentive , polite, professional and answered all our questions. We appreciated him taking the time to show us our options and securing our unit. Excellent service.
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September 2023 by Wayne Dore
I have used Public Storage for a long time and generally I have had good customer service. The biggest reason I have to give three stars instead of five is because after five months of renting with them, they raised my rate, and then they did it again near the one year mark. So now, I pay 53% more than what I did when I started. When I look at their website, they are still selling my size unit around the price I started paying. The lease allows them to change the rate with a 30-day notice, so even if I negotiate the rate down with them, they’re not obligated to honor it for more than a month. It’s too bad this practice is industry standard.
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September 2023 by Shunequa R.
Place is nice on the 3rd floor but it's not bad at all.Very clean nice facility storage space perfect and for a very decent price.
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September 2023 by Kenneth U.
The place was great when I first moved my belongings here 6 months ago. It's gone down hill since. The main reason I chose this place was because of the drive up loading and unloading through the doors. They have been broken for weeks! No one is ever in the office during office hours. The place is dirty, and smells bad. There's always strange people always here that I think are living in there unit. I use this unit as a part of my business so I am in and out regularly. Please fix the doors and clean the place up or I will be looking elsewhere.
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September 2023 by Jaime Waters
I am currently looking for a storage, and called public storage and I have to say Danesa and Mark were great ! Answered my many questions over the phone and then i went in and they were great showing me the storage in person ! ( had to see with my own eyes) they were respectful and helpful! i will defijitly be renting there when i an ready for my storage!
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September 2023 by dave h
Overhead door been broken for more than a month now. Have to load up everything outside in the hear or elements and then enter the code everytime you go thru the small gate. Public storage has no issue taking my money every month but they can't fix an essential issue with the door.
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August 2023 by Jade Love
I don't enjoy moving but when it comes to storage and some good online deals, public storage is pretty good. BUT I am disappointed that the turn around time to fix the garage doors for us to enter inside /ac and unload would have been nice. This is the second time renting from here so it was a let down because the first time that entrance makes it so easy. As far as the staff, they were very kind, funny and patient with me and respected my time. Mark and his company friend, sorry didn't catch the name. Were BOTH GREAT!! THEY DESERVE A RAISE!!!! Just my opinion ? ??
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August 2023 by Janice Thomas
I received outstanding customer service from Curtis and Miranda at 8303 S. Priest, Tempe, AZ location on July 24, 2023. I was a little confused with the code/entry access but Miranda and Curtis were patient, knowledgeable, informing, and welcoming (being that I'm from California). What a wonderful team Public Storage has paired up! I will recommend Public Storage to co-workers, family and friends. Thank you Miranda and Curtis for the pleasant experience. I looked around and it was clean.
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August 2023 by Ray C.
Just moved to Michigan to Arizona in July. It was record breaking heat 115 degree for a week., thought I was going to have a heat stroke. I had a couple guys help me with transferring my belongings to a 10x10 storage. Come to find out it wasn't big enough and we needed another until next to the one we already had. It was after five so the office was close. When I called the 1800 number they told me I would have to speak to someone in the office to transfer into a larger unit. I had already sweated five pound off by this time. So I knocked on the door where the manager lived and even though it was after five, Dave came to the rescue. God us into a larger unit and was so helpful and understanding.. we had left there and forgot to put the lock on the storage unit. Dave the Manager noticed and used on of his own locks until I was able to come back a week later. I just want to say this was the best costumer service I could of ever asked for.. I would recommend this property to anyone needing a storage unit. Thanks again Dave. You have been a life saver. Carley& Ray Copes
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August 2023 by Janice T.
My name is Janice Thomas, I have to say that Curtis and Miranda gave outstanding customer service! I'm from California, new to Arizona, the code, access inside was a little confusing and they were patient, knowledgeable, informing, and welcoming. Curtis and Miranda had a pleasant demeanor and I appreciate how thorough they are! What a good pair - they work well together. I will recommend this location to coworkers, family and friends looking for a storage space. Thank you Public Storage for hiring Miranda and Curtis. They were great!