Soul E Bikes, based in Mesa, Arizona, is renowned for its premium Fat Tire electric bikes. Established in 2011 by owner Jim Decker, the company was created to develop a performance cruiser electric bike with a strong, aggressive, and unique frame. The bikes are equipped with high-quality components, making them low-maintenance and enjoyable to ride. Customers frequently praise the well-built design and stylish appearance of Soul E Bikes, considering them some of the best-looking e-bikes on the market. The business emphasizes excellent customer service, offering test rides to help customers select the right bike. Many customers have purchased multiple bikes and recommend Soul E Bikes highly, citing the helpful and friendly staff, especially Jim Decker, for their support and assistance. The bikes have significantly enhanced riders’ experiences, with many enjoying miles of comfortable riding, especially on beaches and outdoor adventures. While most reviews highlight satisfaction with the bikes and service, one customer experienced battery degradation after two years, reducing range significantly. The company responded promptly, offering to replace the battery at cost, demonstrating their commitment to customer care. Overall, Soul E Bikes is known for its innovative, durable bikes and attentive customer service, making it a popular choice for electric bike enthusiasts.
I live in Portugal and recently bought a soul bike. The support I received from Ignacio and Eric was outstanding. They answered all my questions and arranged for my bike to be shipped here in Portugal from Madrid Spain. The bike arrived charged and ready to ride. The whole experience with Soul bikes had been a pleasure.... read full comment
August 2025
Have a few different ebikes Kary really explains follow up great service great bike no complaints
June 2025
Long time Soul customer. Finally got an Ebike. Jim and Dan were awesome! Highly recommend. Go see these guys!
