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March 2024 by Horacio C.
Great visit! nice clean clinic with friendly staff, knowledgeable providers, and dedicated medical assistants. Thank you very much!
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March 2024 by J J.
Terrible first experience. We had a telehealth appointment scheduled for 9:45 am. We received no phone call 30 minutes later. I called them and was told they were running behind. One hour later, still no phone call. So I called and was put on hold for 20 minutes just for them to tell us they have to reschedule for another week. They said they called the day before, and I spoke with them, with no mention of rescheduling. This office is incredibly unprofessional and could care less about patients time. DO NOT GO HERE
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February 2024 by Josephine Lopez
Check in for an appointment today after waiting 3 months for my appointment and Jennifer the receptionist was very rude and had a big attitude when check I. My brother. Once I told her about her behavior and writing a review she changed her behavior. Please do better your here to help the community.
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July 2023 by Catherine B.
This facility has turned out to be a nightmare for my mother and many others have said the same thing. Very unprofessional staff, especially in the front office. Condescending and absolutely hateful. They laugh, shove food in their mouths and ignore patients. Not very welcoming as you enter. When you ask a question, they act bothered by such and are as vague as possible when responding with an awful attitude. Dr Mendonca has always had great bedside manners and good to my senior mother but the staff is awful. However, one of the medications he had recommended she try was quite expensive so he told her he would try and get it approved (basically a prior authorization), so it would be more cost effective for her. Months later still nothing, yet her other specialist was able to get it approved within days and sent to pharmacy. It is time we find a new kidney Dr.
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June 2023 by Carol H.
This large group of doctors is supposed to be kidney specialists. They should be pro-active with their patients. They are not. They don't schedule labs before appointments so all you do is meet with a doctor for 5 mins and they charge for an office visit. Ridiculous for an important health issue. Patients should always know their GFR as well as other important information about their health. These don't care about anything but money. aI wouldn't trust my health to them.
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May 2023 by Melissa Kaboos
I don't understand why the portal offers an appointment feature but no availability for the next 2 years and beyond, or why a Dr would take a new patient, say to come back in 3 weeks and not have any openings for 2 months or why a Dr has Covid but I don't get a call until 20 minutes before I have to be there after arranging with my employer to be off for 2 hours which I had to make up by going in at 7am and working a 10 hr day. Then the nurse doesn't call until 11:45 when my appointment was 11:30 with an 11am arrival time and the Dr didn't call until 12:20 making me late back to work when I had 2 hours off. If I'd known the day before, I could've stayed at work and only missed 30 minutes or less. Then I get a bill because no one asked for insurance info. No respect for my time or urgency after a rapid decline in GFR which has been scary to me. I'm going to find a different Dr & office.
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April 2023 by Dustin Klusman
I feel incredibly disappointed that it took two months to get an appointment, and when I was seen, my doctor seemed to have a complete lack of urgency in addressing the issues I was having. Despite bringing all my important documentation and previous visit information, it seemed as if my doctor didn't even care to look at it. They merely suggested watching a YouTube video on dialysis, and brushed off the major issues I was having, telling me that treatment wasn't necessary until I was almost dead. To make matters worse, I called six times for callbacks and left messages, but no one ever got back to me. I'm still unaware of what my results indicate regarding my condition and feel let down by the institution that I moved to Arizona to get help from. I’m in stage 5 renal failure. Many other websites have reviews similar to mine so please do your research before making your decision unless you want to take the risk.
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February 2023 by C G
(Translated by Google) Thieves, how can you withdraw, amount of ,....-9.77euros....without, tell me why....?...(Original)Ladri, come potete ritirare, importo di ,....-9.77euro....senza, dirmi perché....?...
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October 2022 by Angelina R.
This referral did not go well. To start, they would not schedule me with the doctor I was supposed to see. Then, they tell me to arrive 30 minutes early as a new patient for an 8am appointment. Their clinic doesn't open until 8, so I had to wait outside half an hour. The receptionist unlocks the door but doesn't even bother to open it or greet me as I'm standing right there waiting. Upon entering- she was extremely rude. Did not greet me & her mannerism was acting like I was a total inconvenience interrupting her morning. Why schedule me right when you open if you aren't prepared to accept patients?! At least I didn't have to wait more than 15 minutes to be called back. The nurse, herself was very polite & kind. She was probably the best interaction I had. The doctor, I was not at all impressed with. He had all of my information/records in front of him then proceeded to tell me he hadn't reviewed my labs & I needed more lab work done. After he admitted he wasn't familiar with any but ONE prescription I was taking. That's slightly alarming for a medical professional. The one medication he was familiar with, which my primary care doc has me on is crucial- and he told me to stop taking it on the spot. Without even consulting the prescribing doctor! And to top it off, after seeing me for less than 10 minutes, he jumps to the conclusion telling me "you're just dehydrated". What?! ...no, I didn't get referred because I need to drink more water. Yet, he wants labs done that day in office- fine. I'm already there. But then tells me I need to come back and have more labs done in 3 months as well as an ultrasound. This makes 0 sense- why are we ordering additional services without even seeing the results of current, and 3 months wait to get a diagnosis or treatment is absurd once you're established! The phlebotomist on site wasn't bad. But I was absolutely appalled when I went to leave my UA collection in the box- it was packed FULL with 5 other cups! So unsanitary & disgusting! (Not to mention they don't even keep their cups in stock properly nor do they provide sanitary disinfecting wipes.) For as nice as this facility is in the lobby- anywhere other than the lobby is gross & uncomfortable. Even the trim was peeled off partially in the exam room. I'm likely going to cancel my upcoming appointments. This was a first impression & I am not at all confident my health concerns were taken seriously or in the right direction. Update: this is even worse than anticipated. They asked why I wanted to cancel my follow up- I was up front & said I did not agree with my initial visit & am seeking care elsewhere. Now, I'm receiving bills being charged for seeing multiple doctors & for services that never took place! I only saw one doctor, once. And labs were done separate through Sonora Quest. ...so how the heck am I getting a bill for $175 a month later with an additional doctor listed & procedures for surgery that never happened?! I'm blown away by how unprofessional this establishment is. I'd steer clear & find a practice that actually takes CARE of it's patients. Worst referral ever & I can't emphasize enough how unhelpful they've been since making the initial appointment. Even urgent care does a better job!
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October 2022 by Richard H.
I have been going to SWKI since 2018 my kidneys just get worse because no one has sent me to or educated me on CKD foods that help kidney function. Sadly they just push pills and educate no one meaningfully. I am just waiting to die from their negligence. FARXIGA and Karendia made my groin and skin rot. I need a good dietitian
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May 2021 by Anne F.
I wish I can give this Institute a 5 star review because I do love the Doctor I see over in Chandler on Dobson Road - Dr T. He's a great doctor but his staff is pathetic. His assistant Lisa is a unprofessional very disrespectful nasty person who in my opinion should have been shown the front door a long time ago. She is incompetent , unhelpful and just down right rude. The front desk lady also leaves a lot to be desired. Also as other reviewers have said - to try and make an appointment by calling is useless. You can hold on 30 minutes and no one ever comes on the line. Today I arrived at my appointment on time, waited in the waiting room for 15 minutes and my phone starts ringing from the office. Lisa tells me I had an appointment and I missed it. The person at the front desk yells back saying she's right here. She continues to call my phone again after she sees me standing at the front desk. Then brings me in the back and accuses me of hanging up on her. Then starts asking me questions on the top of her lungs as if I'm deaf. When I answer her question she viciously turns around and says " that's not what I asked you". She needs to be fired.
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May 2021 by C G.
I've seen Dr. Gupta for several years and have no complaints. She is very thorough and makes sure your issues are addressed.
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March 2021 by Joyce B.
I read the reviews on Yelp the day before my appointment so I was kind of nervous, but I was very pleasantly surprised about how well my own visit went. It was my first visit, and I found the facility attractive and the interiors were very clean and in good shape. The check-in clerk was very friendly and courteous but she was very slow. She talked slow and she moved slowly. However after checking in and going through all my initial paperwork I was seated in the doctor's exam office exactly at my appointment time. The doctor is Mendonca and I really liked him from the start. At your first appointment it usually takes a while to explain what's been going on that has led you to see them, and I'm very long-winded but Dr. Mendonca listened attentively and was able to get a word in edgewise to make good points that were somewhat corrective in my thinking. He got the gist of the situation and both reassured me and yet urged vigilance with my kidney health moving forward. He ordered some tests to gather more information so I'll be returning next month and then a follow up with Dr. Mendonca in 6 weeks. I'm looking forward to working with him and I feel I'm in good hands with this doctor.
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July 2020 by M Pedersen
Stay away from this place!!! My brothers has been a patient for 7 months. Dr. Clyde Mendonca is who was treating him. Not only has he not been able to correct any of the issues he's had. He failed to diagnose that he has only 1 kidney!! You'd think a kidney specialist treating a patient with kidney issues would of found that issue. Not only does he only have one, that one has plaque. So ... this is likely what has caused his issues to begin with. He gave him contradictory diet restrictions as to what was actually needed. Put him on the same medication that he was told were the reason his kidney shut down to begin with. NOW .. As my brother is sitting in the hospital again a Dr from the same practice is treating him and has told him they have no record of him being a patient to retrieve his records. Patients beware... steer clear!!!! You can't make this stuff up. Absolutely ridiculous and unacceptable! I wouldn't take a stray dog to this place for help!
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July 2020 by Deb Walker
During these trying times, it's not easy, not only for patients, but also for the staff and physicians. As my husband and myself are new to kidney issues, they were wonderful. staff and physician took their time and was greatly appreciated. very thorough, thank you
