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October 2024 by Louis
Somebody needs to let the branch manager know that the ATM through the drive-thru has been broken forever I've tried to deposit money through the ATM a few times and it's not fixed yet!
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September 2024 by A West
I’ve been with them since I was 5 years old (Alaska USA ;)…) they are the best and the staff are always so friendly and personable. The bankers, mlos, and notaries are so knowledgeable too. I will never leave them. I personally knew Bill Eckhardt in Alaska and his son Max.
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July 2024 by Jake Cowger
Cannot exchange denominations at a bank I’m a member with, what a joke. Will be changing banks today.
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March 2024 by M. Roland
I like this Bank
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February 2024 by R Lang (Sailor 349)
Been a member for over 25 years.
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December 2023 by Tayler Warner
Had an issue with starting up my new debit card. My issue was addressed quickly. Thank you I appreciate that. As you are the best way to spread gifts/finances to family throughout the holiday season.
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December 2023 by Mark G.
We went there from out of town to deposit a large cashiers check and cash out some US Savings Bonds. Chose this branch as it was closest to the airport. Had a pick up there. Dealt with Jordan. She took care of the deposit quickly. Also dealt with Savings Bonds quickly and efficiently. It was a relief as we have been to other credit unions where no one has done Savings Bonds. Jordan was great. Thanks So Much !!! A+++
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November 2023 by Caren C.
I have always had great service with Alaska Federal credit Union, now that their Global credit union, I'm not sure. I can't find my bank account number on the app. .So I called the customer service number. They tell me for security reasons they don't list my bank account number on my app. OK, but I called today to get that number so I can make a transaction, they say the whole time is 10 minutes, well, that 10 minutes turned into 25 minutes when somebody finally got on the phone with me. I answered all their security questions, but she was not able to give me the account number, and transferred me to the help desk. 35 minutes later, the helpdesk calls me back to ask me a laundry list of personal questions before they could give me my account number. I could've driven to the branch and back in rush-hour traffic to get what I needed. It was an hour just to have someone provide me with my electronic bank acct number. This is 2024 and a financial institution should not have service like this. GOLBAL FEDERAL CREDIT UNION, DO BETTER!!!!!
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October 2023 by Zak Muzeam
They need to issue new Global Credit Union CardsPOTUS NOVUS ORDO SECLORUM DELPHI ANNUITUS...AD ASTRA!
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June 2023 by Pedro Fierro
Worst ATM service never take deposits... anywhere in Az
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April 2023 by Angelina R.
Torn on rating, because the branch location has no control over the major mess corporate made in this ridiculous name change. Being from Alaska, it was very convenient having Alaska USA branches in Arizona, so I could still do local banking without having to switch everything. So I really appreciate the multiple locations here, State-side. (What I don't appreciate is their name change has screwed up just about everything including online login- it's all just a hassle of a "global" issue.) This branch, in specific, was probably one of the most pleasant I've visited. Kind of hidden in the Tempe Marketplace complex waaaay in back right off the side of Rio Salado. It's pretty much the only entity in that corner, so it's easy to find & parking is abundant. The facility is very clean inside. I was one of two customers so there was no wait time- crazy for around lunch hour on a Tuesday. All of the reps at the counter were eager enough to wave me over! Better busy than bored, lol. The clerk assisting me was very professional & polite. I needed a cashier's check. The entire process was quick & easy. ...but of course their signature pad was malfunctioning. They update EVERYTHING else, but not the crucial electronics or website logins. She managed to maneuver easy enough by basic troubleshooting jerking the Ethernet cord out of it & reinserting. Did the trick. I was in & out less than 10 minutes. And I appreciate that! But, I'm still peeved, more than annoyed with their terrible rebranding decision. This branch earns the stars, but I'm not sure how much longer I'm going to tolerate their "global" functioning before I pull out to a more reliable credit union. I initially joined because of the access to my Alaska account in Arizona, being able to have a branch no matter what State I'm in, since my main financial institution does not have a branch up there. But, the headache of their rebranding is proving that it might be time to move on. With everything being electronic, this is the first time I've even visited a branch in a LONG time! The facility & staff here are lovely. I appreciate the customer service, ease & very swift assistance. It would be nice if other institutions were as patient & friendly.
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April 2023 by Mich G.
DONT WASTE YOU TIME WITH THIS BANK!! I made a deposit and they lost $400!!! Yes....they can not find it! The teller did not confirm the amount and l stupidly trusted she would check the full amount! Also their system is sooo behind! Overall not a good institution!!
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February 2023 by lisna calysta
Christmas on the ocean
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February 2022 by Rebecca M.
Great service from Matthew!!! I came in discouraged and left encouraged!!! We really appreciate the customer service here. The other employees are very nice as well.
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May 2021 by Travis
I went to this location for the first time to check on the status of a wire transfer and have a bill of sale notarized for a car purchase. Adam was very helpful in answering our questions about the wire transfer and in getting the bill of sale notarized. His knowledge and customer service were exceptional. We had a good experience here.
