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October 2024 by Mika Tang
The hotel is a 3.5 but Leah & Tara made jt a 5 star experience. I’ll definitely stay here again
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July 2024 by JoAnne Kosse
Customer service was impeccable. Rooms were extremely clean, well kept & comfortable. The staff was extremely friendly. Super nice and helpful.
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July 2024 by Jonathan Nell
I really don't understand what your premium reward status has anything to do with the hotel but the fact of the matter is we're paying $100 for a room and you are expecting $150 to $200 of quality and service I honestly think the service and the quality of the room fit the price if not they are even better this is a very good hotel for $100 a night they have everything you could need a desk, a TV, a bathroom, a shower room, and good service they change your towels add cloths every 2 days some days they haven't changed my towels or my cloths but I can go run to a store and grab something I don't understand why this is such a hard concept for people to grasp I think this is more of an entitlement issue than a quality issue this is good value for the money and service sorry that you don't like me being blunt but that's just my opinion
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May 2024 by Karen Webb
Stayed at the Towne Place Suites Tempe at Arizona Mills Mall April 21 - April 29 because it was close to where we had to take care of business and no other places were available.
As Marriott owners we have stayed at a number of places and
this is only the 2nd bad experience we have had in 17 years , I would not ever stay again unless major manitance improvements are made.
We had a 2 bedroom suite that was all that was available. The overall room size and layout were nice, however there was nothing in the kitchen I would use. The dishwasher, when opened would literally pull away from the side of the wall, it was not secure. Not a matching dish, glass or bowl in the kitchen. The refrigerator was the only thing we used, to place drinks or food.
In the bedroom, beds were comfortable, nice desk to work at.
However the closet door came off when my husband opened it. Lucky for them he is handy and was able to put it back on track.
When we checked in we were told the towels would be changed every 2 days. We came on a Sunday and Tuesday we received clean towns. After that I waited a couple days and no towels. I went back to person who checked us in and asked her what she said about towels being changed and she said every 2 days. I told her that had not been done. There is a charge for parking and almost every light was out that was suppose to lite the pathway, most held together by duck tape.
Trash was set in the hallway for them to take , I guess they were suppose to get trash when the towels were replaced every 2 days.
You can do your laundry which was convenient, however if you loose any money good luck in trying to get it back. The 1st washer I tried did not work but I was charged $3.00. I went to front desk and was told to call Phoenix Laundry service the place that supplies the washers and dryers. Called April 26 and up until May 3,2024 and still waiting for a call back. I did received a text asking for me to supply some information on May 10,2024. Today is May 28,2024 have not heard a word or see any credit on my credit card. If the Management of the Towne Place Suites was concerned with excellent service they would have credited my bill 3.00 and they deal with Phoenix Laundry later, not the guest. But that was not the case.
I could not believe this was a property Marriott would have their name on, this place would be a gold mine if they took care of the property. Each room needs updated furniture, especially in the living room. In the bathroom you could see where they had painted , dropped paint on floor and never really cleaned it up, white paint stains on floor. Other things needed to be fixed also.
The only thing that was very good about this place was the breakfast every day. The person who was in charge of breakfast did an excellent job each day (M-F). Lobby area was clean. Hedges were neatly trimmed.
I did see a few people in the pool so that may have been ok.
When we left the Towns Place Suites we went to a place we usually stay. It was like night and day.
If you looking for a cheap place with a good breakfast this is it. If you looking for a place to relax in your room away from the hustle and bustle this is not the place.
I read some of the 4 and 5 star reviews and they must have been at a different place, not the TownePlace Suite Tempe at Arizona Mills Mall.
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May 2024 by Barbie Moorhouse
It’s not the greatest location but the rooms were clean and the place was quiet. Everything else about the pace is your typical Townplace.
I chose it because of its proximity to the golf course where I was playing in a tournament.
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May 2024 by KING JARI
These suites are very nice. The room that I stayed in was very spacious, clean and comfortable. The stay was quiet, the staff was nice except the main manager on site was a little stale with her attitude but she might have just been having a bad day that day. They have a great selection of kitchenware for cooking or if you bring in take out. The location is decent there are a lot of businesses nearby and if you use public transportation there are great locations right in front for the bus stops.
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May 2024 by Bora Sahinler
Brand new hotel. Clean and service is great.
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May 2024 by Robert Williams
Close to the mall, nice quiet area.
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May 2024 by Paul Pilgrim
Personnel are rude as hell, I canceled my reservation. As a Marriot Bonvoy Ambassador Elite Level Member, you'd think they would be a little more accommodating. Booked with Hyatt House instead.
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May 2024 by T R
Staff was friendly, room was clean. But man, this property is dated and needs a refresh/remodel pretty bad. Microwave was old and janky, coffee pot looked original to the building, bathtub was cracked and stained, paint peeling here and there. Just a lot rougher than I expect from a Marriott property. Felt more like a Super 8 once you got past the nice lobby.
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March 2024 by Theo Niciu
Staff was very friendly and kind. Rooms were clean and very put together. Pool area was nice. Only downside was plumbing. Shower was not draining properly, hardly pressure, and not hot water but only warm.
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March 2024 by Michael Wells
Noteworthy details: This hotel appears to have been previously owned by another company or a very early configuration of TownePlace Suites. It is old and needs to be updated. Especially the in room microwave. I’m disappointed with what I have for the price paid. The price does not justify this lesser quality.
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February 2024 by Dina
I have to say this is one of the worst Marriott hotels I've ever stayed in, and I've stayed in a lot. The hallways and the room I'm in smell so foul its almost impossible to bear. The only saving grace is that the window in the room can be opened.It's absolutely NOT worth what you pay for.Rooms: Very poor quality. Mattress is hard and lumpy.
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February 2024 by Cam Ryan (DJ Cam)
It was mediocre. Didn’t feel very clean, and the location was a bit sketchy. The microwave sounded like it was going to explode when turned on
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January 2024 by Martin Macauley
The staff was friendly and responsive to concerns. My air conditioning wasn’t working properly and maintenance had it changed out within an hour. Good breakfast and great parking. The price was excellent for room and board. The trees werePruned nicely and were mature. I would definitely stay again.
