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January 2024 by Taylor
Connor at member services and koral went above and beyond to help me with my issue! They really gave me all the information I needed and went above and beyond they are the reason I am deciding to stay with Tru west long term! When you’re dealing with Tru west just know you are dealing with REAL people who care and will do what they can! Thank you both again!
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December 2023 by Greg Lomasney
This institution has no compassion for the elderly, they strive to make banking as inconvenient as possible. And they're good at that.
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November 2023 by Richard Madison
I wish there were option for less than one star. I have a credit card with these people and there was fraud from all over the world and they will not help. I have $600 in charges they decided that they were going to pay 60 of it. I work with several agents both locally and overseas and ultimately they just ended up slamming my credit score and charging fees. Will be getting to one of locations to close my savings account ASAP! Criminals
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September 2023 by Leo Lee
What a pile of junk credit union, stay away.
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August 2023 by Jim Zaccaria
This location is not a branch office.No, banking activities can take place here.Closest branch is Roosevelt and 52nd street.
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July 2023 by Cristina Sanchez
Do NOT work with their Credit union unless you enjoy being harassed, insulted, yelled at and then have management disregard the abuse of their employees when you finally had enough and match their energy. These reps act as if they have ZERO home training and wonder why customers do not feel comfortable giving out personal information, ie new address, place of employment. I’m sorry but if you speak to me with such contempt then I most definitely will not disclose that information and TruWest only has their own reps to blame for this. I have never been so disgusted with a company as I am with TruWest to the point that I reached out to the dealer I bought my car from to let them know so that they do not subject any further potential customers to this disgusting behavior.
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July 2023 by Mark
I recently had a highly frustrating experience with Truwest Credit Union that has left me extremely dissatisfied with their services. I have encountered numerous issues with my card, leading to constant declines and an inability to reach their support team for assistance. This has resulted in significant inconvenience and, most recently, left me stranded for two days, forced to sleep in my car.One of the main issues I faced was the constant card declines, even after I had requested the removal of my spending limit. Despite approving transactions through their text confirmation system which was delayed until the following morning, I found that my card continued to be declined, specifically over a $50 deposit I owed to a hotel. This meant that I had already paid for the room but was unable to access it, resulting in further inconvenience and the need to sleep in my car.Apart from the technical glitches that caused my card to decline, I also found the Truwest credit cards to be flimsy and unreliable. They hardly work anywhere, adding to the frustration and limitations of using their services.Additionally, if you are considering opening a business account with Truwest Credit Union, be prepared for a difficult and cumbersome process. They require an excessive amount of paperwork compared to other financial institutions. In contrast, when I opened a business account with Chase, I found the process to be incredibly smooth and easy.Based on my personal experience, I cannot recommend Truwest Credit Union. The frequent card declines, lack of timely support, and difficulty in obtaining a business account make it a poor choice for anyone seeking reliable banking services. I highly recommend exploring other options that prioritize customer convenience and satisfaction
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July 2023 by Cristina Sanchez-Reeves
Do NOT work with their Credit union unless you enjoy being harassed, insulted, yelled at and then have management disregard the abuse of their employees when you finally had enough and match their energy. These reps act as if they have ZERO home training and wonder why customers do not feel comfortable giving out personal information, ie new address, place of employment. I’m sorry but if you speak to me with such contempt then I most definitely will not disclose that information and TruWest only has their own reps to blame for this. I have never been so disgusted with a company as I am with TruWest to the point that I reached out to the dealer I bought my car from to let them know so that they do not subject any further potential customers to this disgusting behavior.
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September 2022 by Angelina Theus
Paris is the worst associate very rude hung up on me three times no branch manager or collection manager to talk to no return phone call after numerous messages left PARIS SHOULD NOT WORK HERE HE NEEDS TO GET FIRED FOR HIS RUDE BEHAVIOR TOWARDS CUSTOMERS
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July 2022 by Justin Hansen
THE WORST BANK EVER....
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June 2021 by Lydia Heintz
Bernice was super helpful and patient on the phone with me! couldn't ask for a better person to talk to!
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December 2020 by Steve S.
They don't know their head from their a*** Nearly every point of interaction with them over the course of being a member was painful, inefficient, sloppy, and inept. They couldn't get anything right. Nothing! The onboarding, exiting, technology/websites, staff, responsiveness, everything, literally everything was a complete and total disaster. I can't even say one good thing about banking with TruWest and Securities America. Run away screaming.
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October 2020 by Sam Williams
Do you like dealing with MVD? Yes? Then this is the bank for you!Highlights include:1) Extended Customer Service hold times.2) When you actually speak with a “representative” you are transferred to someone who will “better assist” you.3) You get transferred so much that you eventually speak with the same person who, guess what...TRANSFERS YOU TO SOMEONE WHO CAN BETTER ASSIST YOU.4) Frequent apologies for not being able to assist you.5) Frequent apologies for having to transfer you.6) Frequent assurances that your call is important to them.7) Snazzy hold music.
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April 2020 by Aaron James
The worst bank to deal with. Management is incompetent. Hope you go bust TruWORST.
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April 2020 by Tim A.
I called on my auto loan for deferred payment due to coronavirus and was told I was approved. I called my bank and they said nothing needed to be done because Tru West initiates the withdrawl. Then 2 days earlier than normal Tru West took out the money as a normal payment. Don't trust them for one second! Lying crooks!
