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June 2025 by Laura Illig
Pretty darn poor service for a credit union. Visiting Tempe to help my Nia-immobile elderly father. He wants to clear out his safe deposit box. They say he has to come in to do that in person. What part of immobile are you unable to understand? Is this really the first time you’ve had this issue with an elderly family member- in Phoenix!?! get that you have to be safe and protective, but there was zero ability to do creative or collaborative problem solving. No other solution? And bad attitude to boot. Glad Dad will be leaving.
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June 2025 by Noah D
Manager wouldn’t cash my check because she thought it would t take her too long, terrible service terrible bank
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June 2025 by Marie Canneady
The Teller was very professional and knowledgeable about all my banking issues. I appreciate the time he took to get my questions answered.
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October 2024 by H Biggs
I don't bank with them but I needed a signature loan. They explained they don't do those and helped me figure out where I could easily and safely online. They were super helpful and really really nice. Thank you so much y'all.
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July 2024 by Jarryd Rivers
I am leaving this institution after 25+ years. Horrible customer service. 45 minutes on hold to be told I can't be helped because they answered 1 minute after business hours ended and was hung up on.
Update: they took the time to call me and sort out my issues with their employee that kept hanging up on me. 4/5
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April 2024 by S Alrawashdeh
Lovely people at this location. Alexis is great very experienced and always ready to help.
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April 2024 by Sam Holmes
Great place quick service always helping and friendly
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July 2023 by Rosemary Brown
Yes deposits and withdrawals both.
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September 2022 by Maxwell Powers
Every time I go into this branch I regret it.I switched from Chase because I was sick of the fees.Come to find out this bank doesn’t accept coins to be sorted and cashed out. They make you do it. Apparently all banks are like this. What a bunch of losers.Given how small this credit union is, sorting coins would be putting their best food forward.I really only have kept physical location because I need $100 bills sometimes. When that’s done, I’ll be done with this bank.
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July 2022 by Joan Casey
I’ve been most pleased with this Credit Union since I joined seven years ago. Staff members are always helpful and courteous.
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July 2022 by Aaron L
This used to be our go to co-op bank, but recently they have changed a ton of "policies" and have made themselves pretty worthless. They limit transactions to $500 unless you have an account directly with them ( this hasn't been the case previously) and the manager in the bank is terrible. She comes off as a very power hungry person who doesn't care about the customer. Case in point, I spent a few days pulling out money from their ATM, which was in 20's, and when I went in to exchange them for 100's, she wouldn't allow it claiming policies and procedures.I would highly recommend Desert Financial Credit Union on Ray and 48th instead, they were great and had no problem exchanging our currency.
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April 2022 by Michael Traversino
Wasted my time trying to setup an account online only for them to say I need to go into the branch to open. What’s the point of having the application process online? I am choosing a different bank.
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March 2022 by Barbara D.
I opened an account online and when trying to set up my mobile app, the PIN number they told me to use didn't work. So I tried calling the phone number listed 5 times and never got a person. Only automated and each time I would press the suggested number "4" for help ... it only said it didn't recognize that request and hang up on me every time.. I was looking for a reliable and user friendly credit union. This is neither if I can't ever log on. Also, the original acceptance of my account application came in an email but only by some web app that couldn't be opened so the email was empty. I had to call to even get my account number. The only good thing I have to say is that the staff are friendly and efficient on-site. But the mobile banking and app are terrible if you can't ever create an account!
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January 2021 by Tim Traylor
My wife and I were stuck without being able to use our debit cards or charge cards Jan.2nd.Stores declined their use and no prior alerts to the problem. Corporate-get blast emails or texts to all customers on supposedly Visa servers going down. This was a very terrible experience and your company did nothing to help. We had to drive down to your branch and get in line to have branch personnel to answer questions! Don't let your vendors set your business. Your business is customer driven.
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January 2021 by Anna O.
This is the second time in a month I've lost access to my accounts for no reason. No one answers the phone, you can't talk to anyone there's no communication from the bank on why you can't access your accounts or when you'll be able to access them again. I'll be in Monday morning to close my accounts. I can understand technical difficulties I can't understand not communicating with your customers.
