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February 2024 by Cary Ripsch
Before I left Tempe, I bought an expensive keyboard for my recording studio. I left it in the hands of this UPS store to ship it to me here in Arkansas. Today, I received my keyboard. I couldn’t be happier on how Michael and Eric made sure the keyboard was safe and secure. I would recommend this UPS Store to anyone who feels the need to have special attention to shipping their package. Simply outstanding!!!
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February 2024 by Tammy White
Convenient, friendly and fast
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February 2024 by Bradley Dunn
I was there this morning, January 30th, in the two young men behind the counter to great care of me. Just needed an engineering print mounted and they took care of it the lickety split. Great customer care. Thank you so much.
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February 2024 by C. Kale
Great get them in ship them out.
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February 2024 by Janna Mundis
It’s hard to express the gratitude I have for the employees of UPS Store #2020 on Broadway/McClintock in Tempe. I recently shipped a package containing wrapped baby shower gifts. I assumed I was shipping to a residence and addressed the package to the expectant mother. After several failed delivery attempts I learned the address was actually a restaurant where the shower was being held. I called the UPS Store for help and was given several options. I decided to have the package returned to the UPS Store and I would pick it up. Later that day I received a call from the store to clarify my decision. That night I received a call from a UPS driver trying to deliver the package, which had the mother’s name on it; not the name of the restaurant. I tried to explain my error and said the package could just be sent back. A few days later I received an email that my package had been delivered, but I didn’t know where. I tried to call the restaurant, left a voicemail and never heard back. The next day I went to the UPS Store and expressed my frustration and confusion. Michael, the manager, promised to get to the bottom of it and said he would call me. I had little faith in that, but a few hours later I had a voicemail from him stating where the package had been delivered. In the end, the driver had found the restaurant, added the suite number to the address and delivered it. I eventually spoke with the restaurant who held the package for me until I could pick it up. Two days later I got a call from Michael at the UPS Store asking if I was able to get my package. Kudos to UPS store #2020 on Broadway/McClintock in Tempe and to the driver (Bell Rd, Scottsdale). I truly assumed I would never see my package again. I think they all went above and beyond to help me.
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January 2024 by Roberta Coffey
So helpful and friendly. Employee helped me unload 7 large boxes out of my vehicle. I truly appreciated it.
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January 2024 by Donald Duck
UPS is always great, friendly staff willing to help!
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December 2023 by Ewanda Mosley
They are very helpful but most importantly, the guys are patient.
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December 2023 by Sylvia Salinas
This store was awesome and max was awesome. Ok, thank you guys for your kindness and patiently. Thank you
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December 2023 by t a
I don’t often write reviews, however Marco was amazing. He went above and beyond to make sure the customer service I received was excellent! Thank you again Marco.
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December 2023 by Liam Keller
The most friendly staff and great service. Helped me get some documents notarized and overnighted.
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October 2023 by Erin Reid Brown
Worthless employees. Like getting paid to do nothing. No one was in the store and they directed me to the self serve amazon that i hadnt used before and didnt bother helping
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October 2023 by D. Sweet
This store did a beautiful job in packing a very delicate shelving display for NBC. Got there safe and sound. Highly recommend for your packing needs!
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October 2023 by Jackson
I’ve been shipping here for almost ten years, everyday, and you don’t find a better location to go to. Mike always takes care of me & makes sure all my packages are scanned in. Also, have purchased business cards from here, highly recommend
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October 2023 by Brad Sauer
Asked for shipping rules related to a product I'm selling and trying to ship. Both employees didn't know the shipping rules, didn't look them up, and didn't offer any resources to find the answer. I called a separate UPS store on Dobson and Baseline and they answered my questions.
