-
January 2024 by Holly Oden
Team member had no idea how to fix my phone
-
January 2024 by David T
I have had the absolute worst experience with this store and Verizon customer service. I got the Black Friday promotion as it came with a "free" iWatch and iPad but the manager nor salesperson told me all the charges associated with the two devices. I went to the store to complain and both the manager and salesperson are no longer there. I tried to talk to the new manager but he has not been present nor did he call me back as the store promised. I tried going through Verizon's customer service and they have been no help either. To make matters worst, they pitched the same promotion that I was trying to resolve. Now I am stuck with a $800 bill. Verizon also recently settled on a $100 million lawsuit for fees they charge that aren't properly mentioned. I wish I knew this beforehand.
-
January 2024 by JFNZ Acosta
I haven’t get my credit of $800 from a trade in almost two years ago. Every time I went to claim about it they always told me to call customer service. Customer service told me that the store has to do anything about it and has all the information about it. But nobody does anything. I’ve spent a lot of gas by keep going to claim at the store. Verizon ?????? specially this store. Looks like they don’t know/don’t want to do their job.
-
January 2024 by Lillian Rojas
Johnny was veery helpful.
-
January 2024 by Stacey Martin
Johnny's the best
-
November 2023 by Samantha R
Christian was great!! Easy process, relaxed and patient the whole time.
-
November 2023 by Trinity Greenwood
Abbey Carpenter helped me in so many ways! As well as the manager of the store Brian. Both of them were super friendly and how to get to the bottom of what was messed up on my account. You both are blessings and did an amazing job! Definitely would come back to the store and ask y’all’s help again! :)) thanks again for fixing what others messed up ?
-
November 2023 by jan becker
Johnny helped me and did a great job explaining things. I had to question a few things that were different from my original phone plan. I previously had a few channels like Hulu and Disney+ that were included with my old plan that were not initially going to be part of my new plan. Once I asked him about it, he was able to restore those channels, so I would not lose them And still save me a few dollars a month.
-
November 2023 by James Taylor
She was very helpful and thorough and made sure that I understood everything.
-
September 2023 by Kristin Sica
Abby was absolutely wonderful. So professional, knowledgeable and friendly!
-
September 2023 by Corbin Cooke
Abby was super helpful and had me in and out within 20 minutes. I recommend this location for anyone who needs new service or help with their current plans.
-
September 2023 by Santana Yazzie
Went to this store to ask for upgrade on my phone and allow the guy to log into my phone and without my permission change my plan and add promotion to my plan and I lost my previous promotions and I was going to be charge more.. I don’t recommend this store.. very upset!!
-
August 2023 by Rafael Rodriguez
Johnny and Bryan were amazing they helped me and my girlfriend out and explained everything so well we definitely are happy customers and would recommend asking for them if you want great customer service
-
July 2023 by Sam Chabs
Under New Management! Warm Welcomes to all new and existing customers. Come visit our Verizon team today!
-
June 2023 by Marcus “Truth & Honor”
Brian and Jake are the best customer service Representatives I have run into in all of my years of customer service and I can honestly say I learned a thing or two about really helping customers. They treated me and my fiance like first class people and pulled out every stop to make sure that our experience with Verizon was going to be one that will keep us for a long time. I just want to say again thank you Brian and Jake and the other representatives there training and helping other customers you're doing an amazing job and I truly appreciate you and even dealing with my rough exterior. You guys are the best and this is where we're going to be coming and sending our friends guys have a blessed day.And we get to take wonderful pictures with these amazing phones. The pixel 6 and pixel 6a
