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November 2025 by Edgar Garcia (EdgarScissorHands)
The woman was very smart and super helpful.
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November 2025 by Gregory Lam
Isabelle was amazing! She knows her stuff and has great customer service!
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October 2025 by Gerard S Coard Sr
Helpful, quick and informative service.
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October 2025 by Mercedes Vilchis
100% do not recommend, especially for young adults getting their first phone plans. Being new to phone plans, I was not aware of what to expect. Unfortunately, Verizon capitalized on that and mentioned that I would only pay a sales tax for the iPhone 16 promo. I paid over $500 in sales tax and did not even sign a piece of paperwork and was under the impression that it would be $25/line and then some for taxes. I later realized that I was paying $40/line and was paying for every single phone and I had two $400+ bills to pay in April. They also added protections I was never aware of and was left with a monthly bill of $232. A far cry from paying $110/month. Due to their slimy actions and the fact that they didn’t even have me sign any paperwork, I decided to cancel all services and return the phones immediately. Just left AT&T with a legit phone contract and paid nearly $200 lower for their sales tax and will pay over a $100 less a month.
Update: Verizon has been looming a balance of nearly $4000 on my account and even sent this to a debt collector despite proof that they received the phones in their warehouse. Furthermore, they refuse to return the $500 I paid when I bought the phones initially despite me canceling all services within 5 days.
Update: Verizon still has not refunded the $500 in sales tax I paid for the phones. Truly do not recommend, AT&T and T-mobile are much better options. Verizon does not care about its customers.
BEWARE: they have a return policy of 30 days but they do NOT honor this. A multi-billion dollar company is refusing to return $500. Best to stay away from greedy companies who count their pennies.
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October 2025 by Bob Sommer
My wife and I are going to Europe and we needed help with our phones. After trying unsuccessfully for days to use the Verizon app, we walked into the Verizon store and Isabelle was there to walk us through the process. She was amazing! She’s smart, knowledgeable and has a lovely presence. In a matter of minutes the info we needed was conveyed and will be easy to access. We couldn’t have been happier. A kind human beats an AI phone tree any day. THANK YOU ISABELLE.
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October 2025 by Keith Haynes
Very friendly service very quick answered all my questions. They did a great job.
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September 2025 by April Reese
Isabelle was knowledgeable, she had an answer for every one of my questions, she was kind to me as I am not tech savvy at all, and she was fast- I was there on my lunchtime from work and really needed to be back on time. Just super terrific!
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September 2025 by Thomas Quist
Dishonest sales with terrible customer service.
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September 2025 by livia Hamel
Keenan was great!
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September 2025 by Maranda Phillips
I just have to take a moment to share how deeply grateful I am for Isabel at Verizon Wireless. From the very first second I walked in, she treated me with such kindness and genuine care that I instantly felt comfortable. It was not just customer service, it was compassion, patience, and a real human connection.
Isabel didn’t just help me with a phone or a plan. She listened. She really listened. She heard my concerns, understood what I needed, and made sure I felt confident and cared for every step of the way. She explained everything so clearly and never once made me feel rushed or like a burden. Instead, she made me feel important, valued, and respected.
What touched me most is the love she puts into her work. Isabel went far beyond the basics. She double checked everything, set up my device perfectly, and even showed me little tips and tricks to make my experience better. She celebrated with me as if my happiness was her own, and that joy was so contagious that I left with the biggest smile on my face.
People like Isabel are rare. She is knowledgeable, yes, but what makes her shine is her heart. She has this gift of making you feel like you are the only person in the world that matters in that moment. That kind of care cannot be taught, it comes from a place of true kindness and love for what she does.
I walked into Verizon expecting a chore and I walked out with not just a solution but a memory of how beautifully one person can impact your day. Isabel turned something ordinary into something extraordinary, and that is a gift I will never forget.
Verizon is beyond lucky to have Isabel. She is a treasure, a true example of what customer service should be, and most importantly, she is someone who makes people feel seen and appreciated. Because of her, I will remain loyal to Verizon and will share my experience with everyone I know.
Isabel, thank you from the bottom of my heart. You made me feel cared for, supported, and genuinely special. You are amazing and I hope you are celebrated every single day for the beautiful way you treat people. 💜
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September 2025 by Tess Merjil
I cannot say enough wonderful things about Isabel at Verizon Wireless. From the moment I walked in she greeted me with warmth, kindness, and genuine care that immediately made me feel at ease. It was so much more than customer service, it felt like talking to a trusted friend who truly wanted the very best for me.
Isabel took the time to carefully listen to my needs, asked thoughtful questions, and explained every option in a way that was both clear and easy to understand. At no point did I feel rushed or pressured. She was patient, respectful, and professional in every way, turning what could have been a stressful process into an enjoyable experience.
What really stood out was how much pride Isabel takes in her work. She went above and beyond to make sure everything was set up perfectly. She double checked that I fully understood my new plan and device and even offered helpful tips to get the most out of it. Her enthusiasm and genuine excitement for me made the entire experience feel special.
Isabel’s knowledge of Verizon’s products and services is impressive but what makes her truly exceptional is the heart and care she puts into every interaction. She does not simply complete a transaction, she creates a positive and memorable experience that makes you want to return.
I walked in expecting to handle a phone issue and I walked out not only with everything resolved but also with a huge smile on my face. Isabel has that rare ability to make people feel valued, cared for, and appreciated.
Verizon is incredibly fortunate to have Isabel on their team. She is a shining example of what customer service should look like and deserves to be recognized for the amazing work she does. Because of Isabel I will remain a loyal Verizon customer and will recommend her to everyone I know.
Thank you Isabel for going above and beyond and for turning something ordinary into something truly memorable. You are absolutely amazing. 💜
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September 2025 by Wayne McFarland
NEVER GO HERE! Not an actual Verizon store. Deceitful business. Signed us up for services we declined, all accessories are not priced and employee would not give us the prices until purchases were complete. Would not return accessories and repeatedly stated “that’s our policy”. Couldn’t talk to the manager and was told you’ll have to come back later when he is here. Did receive satisfaction once we complained online so that is why I gave 2 stars.
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September 2025 by Dick Johns
Daron was extremely helpful and very knowledge. He solved my problem quickly and showed me how to do what I need for the future. Excellent!
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August 2025 by Lisa Freemyer
I want to recognize Keenan for his outstanding customer service and remarkable work today. I've been 2 days without a phone. He was quick and punctual with getting it working again and getting me logged into my accounts.
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August 2025 by Megan White
Keenan was incredible. Best Verizon store!
