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March 2024 by Patty O.
Seth and Joey were fantastic. They are efficient, friendly and mindful of your home. We would recommend Walt's all day long. This was the third time we used them, very satisfied.
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January 2024 by Dan J.
Just had our new tv installed. The entire process was an A+. Sales person to installers were all very helpful and knowledgeable. Would highly recommend.
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December 2023 by Del B.
I bought some Klipsch speakers on line from Walt's. I later returned them. Walt's never refunded my money.
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December 2023 by Tali Tali
If you need anything in the entertainment area, head to Walts TV & Appliance. RUN, don't walk, don't look elsewhere! They are simply the best! This is my second purchase with Walts, and all done through comfort of my home. This time I purchased a sound system. Matt was terrific, he walked me through options, based on my needs, and made recommendations. The customer service offered by Joe was amazing! He is personable, friendly, and super knowledgeable. The installation team, Seth and Xavier, were on time, professional, and not only installed the system; they took time to show me the ins and outs (they were super patient with me!). I couldn't be any happier. And to top it off, they are locally owned. I initially reached out 3 years ago when trying to purchase a high end TV through a big box store. I was on hold for over 30 minutes. Enough was enough, I searched online and found Walts. That was a good day! :)
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December 2023 by Nubia Rojo Castillo
I got an amazing price on a new washing machine after mine broke unexpectedly. I thought that for the price it was likely refurbished but I was wrong it was new. Ordering it online was super quick and easy, and the store had my order ready the next day. I was in and out of the store in like 10 minutes. 10/10 would shop here again.
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November 2023 by TJ Cortopassi
I always look to support local businesses, and I always enjoy the more personal touch they offer! Being able to offer competitive deals to the bigger establishments is even better! They even made sure to inspect the tv and test it before I drove way.
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November 2023 by Cameron Rice
Mitch over at Walts TV is top notch. I came in a while back and didn’t write a review at that time but Mitch recently reached out to me to check in. I have to say that it is some of the best customer service I have experienced. It has been over a year since I purchased and to know he still cares about his customers is great to me.I bought a killer soundbar and TV set up from him and has worked perfectly. Definitely exceeded my expectations. He knew exactly what to get me and I have to say he was right on all accounts. I will definitely be going back to him for any future purchases. Going to need some appliances soon!
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November 2023 by Kent Kochheiser
We have been using Walt’s for many years and through 2 homes with home theaters in the valley. They have been faultless! Matthew and his crew have done complex installations and have always been responsive to all our questions over the years. I can’t imagine using anyone else.
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November 2023 by Michael Schroeder
We had a great experience with Justin when purchasing our tvs. He went above and beyond in making sure we were taken care of and our media wall and office were set up perfectly. Thank you for your professionalism.
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November 2023 by Gary S
Avoid doing any online business with this company. If an item arrives defective, expect extensive delays in getting the product returned. The 83" TV I ordered from walts through Amazon arrived defective and it's currently 5 weeks into the return process and no refund. Horrible customer service.
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November 2023 by Barb M.
Xavier was very professional in delivering and setting up our new TV. He also explained everything he was doing and showed us how to use the remote, etc. Which my husband and I are challenged with sometimes. Would rate Walts and Xavier's customer service as Excellent!!! We will definitely shop with them again and ask for Xavier for service. Barb M.
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October 2023 by Kristin Smith
We purchased a new Samsung TV from Walts TV through Amazon. It works amazing and we are very happy with it. When we had an issue with the shipping company, the customer service team at Walts worked hard to help us out!
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October 2023 by Nick Mcgourty
I can’t say enough great things about Josh who handled my customer issue with expedience, professionalism, and care. So refreshing! What a great guy! (Needs a raise ;] !!)
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September 2023 by Ton Diening
Had a number of direct dealings with Walt's TV / Matt Lowe in particular and want to report that I received excellent service for a Smart Home system. Matt went the extra mile and ensured that his changes worked and worked well. He would check with me to ensure that I saw the same results as he saw.My Smart Home as a result is up and running due to his dedication to detail, his thorough understanding of the product and his flawless execution of what needed to be done.In the mean he demonstrated excellent communication skills and was 100% plus customer-centric at all times. He is handles all the aspects of a high tech solution and is able to make it happen.He has my full confidence and I appreciate being one of his many customers. I wish Matt and his Team continued success. Well done.
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September 2023 by Ricardo Ramirez
Just left Walts TV and I have to say, Bear and Rich were extremely helpful. From the help I received from Rich over the phone, to Bears extensive knowledge on speakers and home entertainment. They helped with all my questions, and after talking with Bear about some speakers I was looking to purchase, he gave me some great advice about some other products that would better suit my needs. He could have easily try to just “get a sale”, but he took the the time to understand my situation and give me the optimal solution. These guys rock, and I will definitely be going back.
