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February 2025 by Brittany Stebbins
They never answer the phone. Ever. I've been going to this bank for about 5 years now. They never answer the phone. I have never gotten through. However, when I go in the people are super nice and helpful. I've never had a problem with them.
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June 2024 by Tiffani Lynn
So I was in line to cash my check and after 20 minutes of waiting in line I needed to use the bathroom because my baby was kicking my Bladder the hole time I was in line and I asked the banker if I could use the restroom really quick and he said yes so he was walking me to the bathroom and the manager came over and stop me from go in and said you are not allowed to go into this bathroom the banker said that we always allowed people who need the bathroom to use it but the lady manager kicked me out and said go use the wall greens bathroom so she made me walk all the way to the store just to use the bathroom but I never made it there my boyfriend had to cover me and I had to Squat down and pee that is completely wrong to make a pregnant woman go to the bathroom outside I absolutely hate the manager there she needs to know what it feels like to go through that and be Humiliated because I was feeling very wronged by that Situation
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March 2024 by Andrew Miller
Extremely bad customer service. Incompetent IT. Would not recommend.
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February 2024 by Бексултан Утебаев
Worst customer service ever. I was late for almost 20 minutes, the woman on the desk said that I’m good. I was waiting for 20 minutes before they said that I need to reschedule it. When I said I was waiting for 20 minutes, the woman said that I waited for less than 20…
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January 2024 by Jana Aquino
Not POC or woman friendly! I went here out of necessity due to my information being stolen. Already anxious, as I had just been hacked, I walk up to the front counter and see a huddle of Chads and Brads. Some of them look over their shoulder at me and then the majority of them walk behind a barrier as to not be seen by me as if I didn’t already make eye contact with half of them. No acknowledgment whatsoever and then a few minutes pass and then finally one of them as he’s walking across the room to me asks me what I need. As soon as I say “My information was stolen, I need -“ he interrupts and says “I can’t help you with that” and starts walking away to find the guy that does. The gentleman that did help was kind and professional, but I was so upset and uncomfortable with having to be there. I even asked to speak with a manager which is something I never do. The branch manager didn’t speak with me then, but during my next appointment, she came in and apologized to me personally. By the time she came in to speak with me, I just wanted to get out of there so I just said thanks and left.
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January 2024 by Kyle Henden
Drive through ATM ate my card and is consistently out of service
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January 2024 by A I
It was the worst feeling and experience. The branch manager white Karen lady was very hateful and prejudiced. This demon was abusing her position she determined her decision as soon as she sees me and she was very honest about it the way she was handling her self will file a hate crime
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June 2023 by Parker S.
A lot of people ask "how do you define a good teller?" I define a good teller as M-A-T-H-E-W. He's the goat.
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June 2023 by YUMI BOND
Made an appointment with a banker but banker was late for the appointment
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June 2023 by Esmeralda Garcia
very bad service at this location.
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June 2023 by Enrique Hernandez
Best bank ever!!!!
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June 2023 by Jay Garcia
Fast and friendly! Justin is awesome, absolutely love the people at this branch!
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June 2023 by Kari G.
I need to speak to someone about my late husband's account at this bank. I do not have the account number, or an account with WF, so I was unable to make an appt online. I began calling on a Monday, and called each day up until Friday morning in an attempt to make an appt. You cannot get a person on the phone, but you have to go around and around before it tells you no one is available to speak to. I only had that Friday to take care of this, so I went in to the bank, stood in a loooong line, and finally spoke to a teller who advised that all of the bankers are booked, but she can take my number and when (she never once gave me the impression it would not happen) one is available that day-I would get a phone call and at that time, I would have 15 minutes to return to the bank- or I could sit there in the lobby and wait. I decided to run a nearby errand, and kept close by, waiting for the call- WHICH NEVER CAME. Not even a courtesy call advising I would not be seen that day- NOTHING. I had all necessary documents with me, I carried them around all day. All I wanted was some information regarding the account that my attorney asked me to obtain- but now, once I have the chance- I am closing the account. This was unacceptable and unprofessional to say the least.
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May 2023 by Grace Nickels
Had to go in to get a temp check and had to leave to get my debit card. After waiting in line for some time and having to step out, Matthew assisted me immediately when I got back. He is incredibly sweet, and I appreciated his help without having to get back in line again.
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March 2023 by Shannon Samons
Wells Fargo has a policy of not carrying for the community and or customers. The tellers are told not to be helpful
