Ace Hardware is a well-organized store known for its helpful and knowledgeable staff. Customers appreciate that the store is always clean and has most of the small hardware items, nuts, and bolts they need. Although some find the prices to be higher than other retailers like Home Depot or Lowe's, the store's wide assortment and quick, hassle-free service make up for it. Customers often mention that employees are ready to help, greet them upon entry, and assist with finding products efficiently, making shopping quick and straightforward. However, some items are kept locked up, which can cause delays as staff need time to unlock products like paint brushes and drill bits. Returning items can sometimes be a difficult process, but overall, the staff's friendliness and expertise are highly praised. One location in Tucson received positive feedback for its pleasant service, especially when applying coupons. Despite its smaller size, this Ace Hardware offers most essentials for small projects and maintains a friendly, helpful environment that keeps customers coming back.
Rick at the Ace Hardware on Valencia and Cardinal is an amazing associate. He's goes above and beyond to help the customers!
December 2025
Had a good customer service experience. Bought my daughter a doll shopping cart for Christmas but it came with a missing wheel. I took it in and had help replacing the screw. Thanks to the person who helped me out. I think his name was Jerry but can't be sure.
December 2025
Nice, neat, well organized store with lots of friendly workers ready to help you.
