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January 2024 by Michael Genes
This shop overcharged nearly $900 for spark plug replacement. The unclear voice from the front desk made you felt a different price number until you saw the final bill. The waiting time for the parts (which the shop didn't have and got them from somewhere else) would count as labor hours ($120 / hour). Totally scammed.
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December 2023 by Deniese Llamas
They’ve been my go to for two years now. They’ve done honest work on my two vehicles (truck and sedan). When my breaks were making noise, they checked it out, just cleaned off the pads and told me they’re in great condition and if anyone else says so, they’re wrong. And bc it was just a look over, there was no charge. My last service was an oil change. A week later it was leaking and they looked it over, changed out the filter and topped off with new oil, of course no charge. And they have monthly emails with deals l, so there’s always a discount no matter what you’re getting done.
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December 2023 by Natalia Cruz Sarago
My husband took our vehicle here and the staff was awesome. Richard was very helpful and understanding with what we need at the time. We will be back!!!
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December 2023 by DANA YENTZER
This was my first experience at BrakeMax on Houghton and Valencia. It was a very very good first time with a pleasant team and excellent service and follow through. They explained in consumer-language why they were making the suggestions for maintenance and repairs. Five stars for this first event at this BrakeMax.
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December 2023 by Aisha Williams
Loved my experience. Ty and Alberto helped me and were great. Great customer service and knowledge (wanted to have my brakes checked). Highly recommend and thanks again.
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October 2023 by Kelena Eddins (Kelli)
Used to be decent place to get service, when Jeremy and Nigel were there. We have had major repairs done on several vehicles, and were fairly satisfied. But, we have had nothing but problems with our last repair. Vehicle is worse than when the initial problem started. The shop had our vehicle for 10 months, and we spent almost $4K (this total does not reflect parts and labor for the attempt to repair incorrect part repair on previous visit) without resolution or attempt to guarantee their work after last interaction. The vehicle is now parked, with a rod knock that was not present before their last repair. They let me know that I need to go to a different shop, because "the relationship has soured". In other words, they aren't fixing it.Service: Engine repair
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October 2023 by Marian Lalonde
My truck started to vibrate violently and I dropped in without an appointment. The manger, Albert, was amazing to work with! He was so kind and accommodating. They fit me in to the packed schedule and even gave me a ride home. During the vehicle inspection, they determined I had a tire separating. They beat Discount’s price and included an alignment. I was so impressed by the customer service. Thank you. Be sure to ask for Albert when you stop in.Services: Tires
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October 2023 by Leokesh Santistevan
Called to see if they could fit me in and was told to come down. They immediately got me in without an appointment. The staff were very friendly and helpful. Was quoted for services needed but not heavily pressured sales wise. Will definitely continue to come here for basic mechanical maintenance.Services: Vehicle safety inspection
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October 2023 by William Ross
Great work! Alternator went out, I’d figure let’s give them a shot and I’m happy I did!They were kind, honest and fair pricing. I would recommend this place.Services: Electrical
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October 2023 by Gretty Emmerich
Needed a last minute oil change, Davies said bring it right in. Offered a courtesy ride home which I declined and they had me done in 1.5 hours AND added a $15 discount. Great staff, clean space, and 2 restaurants inplaza to grab food while you wait.
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September 2023 by Lindsey Altfillisch
Will not be coming back to this location thanks to Richard. He wrote up an incorrect ticket AFTER discussing the correct information for the work order in person. He did not apologize nor take accountability for his actions in person nor was there any compensation for his mistake thus leading me to believe it was all intentional, he just got caught. I obviously no longer trust having my vehicle worked on at this location.Service: Oil change
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September 2023 by Barth Maher
Great staff, could talk to them all day. I got what i expected and the work appears to be good. My only 2 criticisms are I had a 3pm appointment for which I got there early. I was originally told op minutes, but the were sure it would be done earlier than that. It took over 2 hrs for an oil change and tire rotation. I think you may reconsider how you are booking appointments. My only other concern was you were supposed to check the AC, i don't see anything on the receipt and the guy upfront, which is a really nice guy just said "I was all finished". Unfortunately that leaves some doubt in my mind as to if the check was done.Thanks BarthService: Oil change
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September 2023 by Alex Romo
I made an appointment with them for a brake fluid flush a full week in advance and when I got there they estimated a 2 hour wait time because their bay was entirely full.After two and a half hours, my car was still in the parking lot. They had not even begun servicing my vehicle.Disappointing, unorganized, and unprofessional. I wish I could give them zero stars. Go to BrakeMasters instead
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August 2023 by Julie Ressler
I agree with everyone on here. 5 ⭐️ for sure! I have a 2010 Chevy Cobalt with a discontinued brake system part. Richard bent over backwards to find my almost non existent part. The mechanic himself went to get the part to make sure it was compatible with my vehicle! Without their ingenuity and effort, my car would be undrivable. Thank you, gentleman. You have excellent, dedicated employees, BRAKEmax!Service: Brakes
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August 2023 by Vincent Calzolari
I walked in to make an appointment. Gentlemen takes down all my information and asks for me to bring the car in the next morning. I arrived, and there was no appointment made for my car? So why did spend 10minutes giving my information to the man at the desk? This is the most unprofessional shop I have ever experienced and I manager of a auto shop myself (can’t work on personal vehicle at our shop). I will never go to another Brakemax, period…
