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November 2023 by Mark Abrahams
If I could give negative stars I would. This is the company my insurance picked for me to get mycar fixed.Oh my oh my what a bad choice they made.Needless to say the car gets in and like all the other comments on here the communication with them is about zero percent. True facts.Now as you can see in the pictures, it was smashed pretty good and you can see the green fluid all over the place. (Keep that in mind)Now when I talk to Marco/Marcos whom has been I guess my contact there. I tell him over and over again please please check for hidden damage with in the engine compartment as I know the radiator or something to do with the radiator is busted.I am reassured over and over again, they are specialist and will go through everything.Now to make a longer story longer after 3 or so weeks it’s time to pick up the car.Well we get the car and go through it and of course there is some lining in the door edge that is hanging out like a seal and Marco said oh sorry looks like the wrong size. I will order a new one and get that fixed for you. Remember they do like a 200 point inspection right. Lol. Before driving away I asked if the radiator and all were checked and the fluids were full. Marco/marcos says oh yeah of course. (When we brought it right back guess what no fluids in the radiator).Well we drive off and the car is just sputtering and what not. Doesn’t feel right. So I call this amazing place back let them know what’s happening and bringing it back in.So after they check it again they all of the sudden find according to Marcos /marco that a pump was damaged and caused problems with the serp belt but this wasn’t damged by the accident. I’m laughing at this point. Now keep in mind they supposedly ripped this car apart.. so why was this supposed previous damage not seen by there grade A mechanics. You know the ones that do this 200 point inspection.How is it just found now and with in a matter of 15mins of me bringing it back. They had this car torn apart for weeks.But again the accident didn’t cause this damage.So then we get to the manager Todd. Whom just wasn’t at his best on this day. But he can yell and hang up like no other.Now Todd the manager tells me it’s the compressor. Hmmmm compressor, that’s A/C and don’t think that green liquid is from the a/c.So I ask is it the pump and which ruined the serp belt as Marco/marcos stated or is it the compressor that Todd stated.Todd did not like the fact that I caught his company lying. Caught them red handed. So he yells something about my knee and hangs up.So the moral of the story is, they only get paid out so much from insurance companies. So they do shotty work and try to hide the hidden damage that’s right in front of them. So they can make a buck. Unfortunately for them they are going to have to deal with me. I would never recommend this shop to anyone. They scam and don’t care.
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November 2023 by ginger corr
They did amazing work on my SUV. Everything looked great. It was very last minute that the insurance from the accident we were in told us to take it there the next morning. I didn't have time to clean it prior to dropping it off but to my surprise when I picked it up not only the outside was clean but the inside as well. The employees were pleasant from the beginning to the end. Will definitely be recommending to anyone that needs body work.
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November 2023 by Jeff L
Was in “paint and refitting” for 3 extra weeks. Don’t expect updates on progress unless you call yourself and you may or may not get them to pick up. Ended up being there for over a month which ate up all rental allowance and incurred extra out of pocket costs. The repair job seems to be ok. Time will tell.
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November 2023 by Michael Gibson
Well... My car turned out alright, no complaints there (when it was FINALLY done). The folks here don't really communicate well though. They say they'll call you back, but then they don't. Odd how I'll get a notification on my phone with an update minutes after I got off the phone with them. So, unfortunately you'll have to be the one to get them to do their job. Also, make sure you look over the parts list they are buying for your repair to make sure they are getting the right stuff. They'll tell you they're getting items according to your cars VIN. Imagine the wrong parts showing up causing your completion date to get pushed back even farther. I noticed on that list some items were wrong, so I had to call and point those out. They had my car for nearly 4 weeks, which is crazy long just to fix a fender bender. I do understand that some parts take longer to show up but still, 3 and a half weeks!!! I was told it should be ready by a particular date and time, but when I got there, it wasn't ready at all. I went to inspect it at that time...... they said "we are still waiting on a part" and I noticed a finger wide gap between the fender and hood that needed to be fixed. So, I wasted my time leaving work early. They were about to close as was the car rental place so, good thing I didn't take my rental back first during that visit or I'd be up a creek. Expect your pick up day/time to keep getting pushed back repeatedly. If you're OCD with car detailing like I am, just set your standards lower for how clean your car will be upon return. But I expected a "normal" cleaning job there. The car turned out alright!
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November 2023 by Michael G.
Well... My car turned out alright, no complaints there (when it was FINALLY done). The folks here don't really communicate well though. They say they'll call you back, but then they don't. Odd how I'll get a notification on my phone with an update minutes after I got off the phone with them. So, unfortunately you'll have to be the one to get them to do their job. Also, make sure you look over the parts list they are buying for your repair to make sure they are getting the right stuff. They'll tell you they're getting items according to your cars VIN. However, I noticed on that list some items were wrong. Then I had to call and point those out. They had my car for nearly 4 weeks, which is crazy long just to fix a fender bender. I do understand that some parts take longer to show up but still, 3 and a half weeks!!! I was told it should be ready by a particular date and time, but when I got there, it wasn't at ready at all. I went to inspect it and.... they said we are still waiting on a part and I noticed a finger wide gap between the fender and hood that needed to be fixed. So, I wasted my time leaving work early for no reason. Also, good thing I didn't take my rental back first during that visit or I'd be up a creek. Expect your pick up day/time to keep getting pushed back repeatedly. If you're OCD with car detailing like I am, just set your standards lower for how clean your car will be when you get it back. But I expected a "normal" cleaning job there. The car turned pretty good!
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November 2023 by Fred G Wight
Repaired our Kia Soul after it was stolen. Top notch service from day one to the finished product. Jennifer wad great keeping us all up to date on progress and any changes. Worked well with our insurance company. Would recommend them to anyone that wants the job right with no headaches.
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November 2023 by Avalon Arrington
Not only did they give me a great price they fixed my car in 1 day! I could not be happier and I highly recommend them!Service: Exhaust
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October 2023 by Taylor C.
Really wish I had taken the reviews on this place seriously. The communication here is horrible. One person will tell you one thing only for the next person to say the opposite. Whatever they say your pickup date is, just add 3 days to that. Unsure why somebody is being trained at the front desk and nobody is overseeing what they are doing/saying.... Maybe he isn't ready to communicate with customers if he isn't saying the correct information? They will say they'll call you but they won't. You have to hold their hand to get more information. Won't come back and absolutely won't recommend this place to anybody. Thank God my insurance is paying this place bc I certainly wouldn't.I was told my vehicle would for sure be ready after 4pm on the 20th. I took the following day off from work so I could deal with getting my car back. But of course, my car is not ready and won't be for another 24-48 hours. Absolutely ridiculous. What has my car been doing there for almost 3 weeks? Do they move in slow motion? Beyond irritated. Take the poor reviews into consideration!
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August 2023 by Diane Martinez
Took my car in to fix a dent on my front door, they told me it would be ready in a week. a week goes by and i haven’t received no updates on it. after that id receive messages saying my car would be ready the next day. the next day goes by and i receive the same message, that it will be ready the next day. it has now been over a month, i’ve had to call twice to ask about my car and they told me they just have to reassemble and it will be ready to pick up and still nothingService: Body & Trim
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August 2023 by TheRichflo
Todd Smith did a great job on my car and provided great customer service. Quick turnaround. Will definitely go back. Thank you!Service: Body & Trim
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July 2023 by Kate Fitzpatrick
While some of my experience was due to bad luck, a repair that was suppose to take 6 days stretched to 17. While Ricoh was helpful and communicative, everyone else I spoke to was misinformed and not very bright.Also, one of their technicians damaged my car while they had it, so that added more time to the repair timeline.Services: Painting
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July 2023 by Gloria Velasquez
my experience was great and my vehicle was finished sooner than I expected, which was great the front desk manager Patricia was very friendly and professional. Thank you I was very pleased with the outcome..?Service: Painting
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July 2023 by Anthony D.
Very effective and professional. The work done on my car was beautiful.They made a terrible situation more tolerable.
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July 2023 by Ali 79
Car was done before two days and no one called me to let me know. I had a full tank of gas when I dropped off the car and I found 3/4 only at pick up, I think someone was using the car driving around. Paint does not really match, the rim of the tire that was damaged was marked and they were supposed to fix it and instead of fixing it they put the same rim on the opposite side of the car diagonal of the damage. The plastic piece of the inside of the drivers door where you rest your arm is broken. I would not recommend this service to anyone that I know.
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July 2023 by Sierra Benskin
Repair looks great and service was quick! Everyone is very friendly there. Only complaint I have was all the white powder in my car left from i’m assuming sanding.Services: Painting