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September 2025 by Max Aguilar (AZMAX)
I walked in today with the intention of doing a wire transfer, and while I was properly greeted and was in the process of initiating the transfer the bank teller advised me that I needed my actual card.
In the past all transactions are done by phone tap and I keep all my cards in my briefcase, I told her it would take me a minute to retrieve it from my car. They chose to refuse me service and lock the door behind me rather than service my request.
Goes without saying that their complete lack of customer service is absolutely unacceptable.
I hope bank manager, Rosa Trevino reads this and has chat with her staff.
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June 2025 by Frank Gonzalez
We are so happy to bank with chase, particularly at this branch. The staff is so kind and helpful. We're always treated with respect and have all our questions answered in a timely manner. So customer service oriented!
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February 2025 by alex
Always helpful when I've needed something never problem
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February 2025 by Heidi Davidson
I’m a business owner and am always on a time crunch. I needed to get another account set up today and Zeina said she could squeeze me in on her lunch break. Very thankful she did that me! She’s very kind, professional, and good at her job!
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January 2025 by Thomas Langlois
No same day appointment you can’t just walk in and open up an account lousy customer service
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August 2024 by Monica Huang
Rosa Treviño and Yvonna were incredibly helpful! They made a few calls to make sure I got the credit card I wanted. Although I was initially assigned the wrong card during my first visit (issued through customer service representatives on the phone when I visited the branch), they quickly resolved the issue with a professional attitude. Their excellent customer service made the whole process fast, smooth, and stress-free.
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July 2024 by Backyard Flare, LLC
Very pleasant tellers, both inside and in the drive thru.
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July 2024 by CHARMAINE CUMMINGS
Went there today. Pulled into the parking lot at 12:46. Walked into the bank and asked to open an account for my son. The employee said, "No, we close at 1:00." I then pointed out the time. She still refused. If the employees at this bank have services they refuse to help you with BEFORE they close, then they should state this on their website. So, do I have to come 30 min before close? An hour? How is a customer to know?
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June 2024 by LidiaAnna Rodriguez
I absolutely HATE that I cannot ever get ahold of a human. I seriously mean NEVER! I call and call and call. ZIP. NADA. NOTHING.
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February 2024 by Marc Daily
No problems yet
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January 2024 by Yasmina Marrero
On January 16, I made a cash deposit inside the branch at a window with an agent and it was not shown until 3 hours later. Today I log into my account and it turns out that the money is not there, nor is the deposit history. I call costumer service and they can't do anything because they don't see it either. What happened here, how is this possible, they stole my money????? I am waiting to clarify the situation to immediately close my account. My money is not safe with Chase
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January 2024 by Lottie Hanson
I never have problems with Chase bank.
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December 2023 by Gerard Tan
TLDR, 3 stars for friendly staff, 1 star for competency, so 2 stars overall. Sorry for being blunt, but in the process of opening an bank account, they (1) got our phone numbers wrong, (2) first and last name of my wife opposite, and (3) her birthday wrong. This resulted in my money being stuck for several days, card not being able to use, and multiple trips to a different branch to fix these issues. If you need service other than withdrawing cash, I’d recommend going to another branch.
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September 2023 by Wade Hanson
It's a bank, they do pretty good and their website isn't too aggravating.
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September 2023 by HummingBird
Horrible customer service!
