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March 2025 by Marcel Lussier
Not much for different styles, 50 of the same shirt and color
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February 2025 by Katherine Syverson
Went to the salon today and had super service. Unfortunately, the piped in music was so loud, I couldn't hold a conversation with my stylist. Please, please turn the music down. Thanks!
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January 2025 by Jake Ferris
Blanket SCAMMAS said this discount didn’t apply
Reply: Who ChatGPT ahh response 💀
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January 2025 by Vijay Cherukuri
Pricey
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January 2025 by Michele Rorabaugh
Still a good place to shop. The reason for not giving 5 stars is lack of customer service. There are very few registers to check out. And they're not out in the middle, not easy to find. Because there are so few, there's a long line to check out.
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December 2024 by Tom Lascurain
At Tucson Mall. The landscape at the mall has changed so much post pandemic. Honestly, I seldom venture into JC Penny's. This trip was to return something my wife had bought.
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September 2024 by Ry Bajanconcepts (bajanconcepts)
When anyone see a sale, the general reaction is, "what?", "where?", "How much off of what now?", "no way". So the hunt for a particular pair of pants began and sort of ended here at JCPenny. Walking through the Tucson Mall, we happen to see all of the sale & clearance signs. For the most part the store is clean with some areas looking like a stampede of shoppers made their way through and tossed anywhere other than back on the area they picked the item up originally. Some items are mislabeled or the signage is located somewhere else misleading. That is truly an easy fix. What is not an easy fix is ignoring a customer while you are on you phone and or chatting with friends and co-workers. I had left my wife to obtain a price for some jewelry from the employee who at 1st we thought was helping another customer. Once I returned from my own mini shopping adventure, my wife pointed out that the "customer" was actually a friend as they were laughing and showing 1 another things on their phone. I went to ask for assistance when my wife stated she already tried and the employee and said she will be with her in a minute. Sooooo, we left. We had driven to another JCPenny in town, however, they were closed (permanently or temporarily) we are not sure which (off Broadway)
My own adventure was entertaining to me, as the item I purchased rung up higher than the posted price. Even after I went back and took the photos of the posted price, at 1st the manager did not want to honor. I believe bate and switch is still an Az deceptive trade practice title 44 of ARS 44-1522. I am a reasonable person, if I see that clearly someone just mis-racked an item, I don't even bother; however, if all of a product is together with a clear posted sign, then like anyone else, I expect to pay this price, not a higher price.
JCPenny always has some very cool novelty clothing 😎
It does feel like they are struggling to hold onto their retail chain. The product is still there, hopefully the customer service can get back to where it was at once upon a time.
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August 2024 by bhawna pacharne
Disappointment
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August 2024 by Ofelia Ayala
If I find what I need
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August 2024 by Kendall Morgan
Didn't have my size and temperature wasn't pleasant in the store
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July 2024 by R D
Good sale going on lots on clearance.
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July 2024 by Barry Emmons
Typical anchor store. Helpful staff when looking for the online pickup register.
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July 2024 by Gloria Rodriguez
I didn't find what I was looking for
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June 2024 by Sting S
It is always a nice place to look around and shop.
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May 2024 by Ms. Denise Brown
I went to JCPENNEY today for a haircut and perm. I called ahead and made an appointment for a week ahead. They called me 2 days before as a reminder which at this stage in life is helpful. The hair stylist was efficient, and explained the process each step of the way. Explaining why she did it. My hair is thinning and becoming extremely fine, due to the medications I'm on. She recommended something slightly different than I had gone in for, due to my hair issues. I had an enjoyable experience. Delores has been in the business for quite awhile and is very knowledgeable about hair and fitness. I would recommend this salon to anyone.
