JCPenney is one of the nation's largest retailers, providing customers with a wide variety of apparel, home furnishings, beauty products, and more since 1902. The Tucson, AZ location offers a range of national brands like Adidas and Levi's, as well as the company's own private labels such as Liz Claiborne and Arizona Jeans. While the store is generally clean and well-stocked, some reviewers noted issues with mislabeled or misplaced items, as well as occasional lapses in customer service. One customer had trouble getting an employee to assist them, while another experienced a pricing discrepancy that was eventually resolved. However, many customers praise JCPenney's selection and value. The company's free shipping and curbside pickup options are also appreciated. The in-store salon receives positive feedback, with one customer highlighting the stylist's expertise and personalized recommendations for their fine, thinning hair. Reviewers also highlight JCPenney's inclusive sizing and the helpful, friendly staff, particularly in the beauty department. One shopper had a positive experience getting assistance with makeup and fragrance products. Overall, while JCPenney may face some operational challenges, the retailer continues to provide customers with a wide range of affordable, quality merchandise and services.
Cashier was nice and friendly, didn't get her name but I thought she was Russian. Turns out she is not. Sorry again. Associate number is 0820, so whoever that is 👍🏼 Anyway, friendly service but they didnt have a dark brown dress shirt I was looking for.
March 2026
I'm not going to lie there's not a great lot of great stuff here and I'm not impressed. However, if you go through the clearance section it will take a long time because there are so much but you will find a few items. Was able to get my wife a shirt there she likes these flannels
February 2026
The staff at the photography studio were friendly and very helpful.
