Marshalls is a store full of surprises with new items arriving weekly. Customers love the great sales, deals, and good prices on a wide selection, including ladies fashion, shoes, home items, men's, kids, pet supplies, and more. Many note the friendly, helpful, and pleasant staff who provide excellent customer service. However, some find certain departments small or mislabeled. A few reviews mention that the store can have a dirty overall look, particularly the floors. Overall, it is described as a place with brands that wow and prices that thrill.