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February 2024 by Jacob Lenau
They are incredibly racist at this Metro and the lady behind the counter smokes fentanyl.
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November 2023 by Tracey Dianne Olea
You can almost miss the place looks like it's part of the restaurant connected to it
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July 2023 by Jonathan Velasquez
Great customer service thanks to Mariah she set me up with a new phone took care of me best experience I’ve had with metro so far
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July 2023 by Diane “horsewisper”
Didn't shop there, price are high
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November 2022 by Griselda Ramirez
11/26/22As a today at 12:00 noon I went to the Metro PCS on S. 6 avenew. And they didn't treat me rigth. And they wanted to overcharge me. So I decided to drive to this Metro PCS at 4865 S. Park Ave. And I received the best Customer service by Lester & Karina.And help me pay my bill without trying to rip me off.
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June 2022 by Laisha Vaughan
Amazing welcoming customer service! Got answers to all my questions and the employees were really helpful. Overall great experience will definitely recommend
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November 2021 by gina m.
I have been into this store twice to get my intermittent connectivity issues corrected. Both times, I was told I needed a new phone (my phone has a semi-cracked screen, but has been working fine until the past month). I do not want a new phone, just a working phone (my phone is only 8 months old). The clerk (a young, brunette, bespectacled man) turned my phone off, then back on the first time. The second time he removed my SIM card and then claimed he was troubleshooting. His solution both times was to buy a new phone. When I did agree to a new phone, he said it would be $69.95 and he would "throw in a case and a screen saver". When my total came to $123, my husband questioned the charges. The clerk told him that when he said he would "throw in a case and a screen saver" he meant give us a discount. My husband said "We are not spending any money here." We left, went to a different Metro-PCS store (S. Craycroft in Tucson, AZ). Amazingly, the lovely manager at that store did not even try to sell us a new phone, she did a network reset and VOILA! Problem solved. If you are looking to be sold a new phone as a solution to your connectivity issues, by all means go to the Metro-PCS at Kolb and Broadway. But if you a looking for a fix for connectivity issues, go to a Metro-PCS store where the employees know what they are doing, and are not just glorified salesmen.
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July 2021 by olivia tiznado
Love it. Been with them more than 10 yrs
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June 2021 by o Mars
Great customer service
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March 2021 by Joe Barsky
This place is a little out of the way, but thier customer service is great. Much better than campbell and irvington store. Just really rude people there. Go to park and irvington first and save a lot of agrivation
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February 2021 by Jeff Calicott
The lady working should get a raise, she was very helpful and outstanding !
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November 2020 by mary ford
Great customer service as always
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September 2020 by J G.
Absolutely horrifying service experience at this location. I came in to switch from Cricket and was interested in one of their free phone deals. Matthew talked up the Moto G Stylus which was displayed right next to the LG Stylo 6. I obviously went with the Moto G Stylus. Well... He was so talking SO much without even letting me get a few words in that I had to cut him off multiple times and his distraction caused him to ring up the WRONG PHONE ENTIRELY. The manager Janice looks at me and goes "Well are you sure you want the Moto G Stylus?" And at that point I'm beside myself. YES I WANT THAT PHONE! JUST BECAUSE YOUR EMPLOYEE AND YOURSELF CANT FIX YOUR ERROR YOU WANT ME TO SETTLE ON AN ENTIRELY DIFFETENT PHONE?!! At this point they had already ran my card. Their "solution" was to throw in a measely memory card. No practical solutions were offered. No empathy or concern was displayed. It was horrible. I felt like I was a bother because of the error that THEY MADE. Never ever ever go here. Matthew is incompetent as is the "manager." More so the manager Janice. I know we're all human and Make errors but come on. This is a place of business.
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June 2020 by Luis Salas
Jose, is one of the most knowledgeable members of the Metro PCS team that I've ever had the pleasure of meeting. Great customer service, attitude and very friendly!
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April 2020 by Jon Castelli
Luis gave me the best customer service, that I’ve ever experienced when buying a phone. This guy really went out of his way, and even delivered my phone to my home, after it was delivered to the store. I’ll definitely be going back there for anything that I’ll need as long as I’m with Metro, even though they’re on the other side of town from me. HIGHLY RECOMMEND!!
