Sam's Club Cafe in Tucson offers hot and fresh pizza, soft pretzels, hot dogs, frozen yogurt, and refreshing ICEE beverages, along with favorite Pepsi-Cola drinks. The store is generally well-liked, with many customers praising the convenience of curbside pickup and noting that the gas station has single pumps which make for shorter, faster lines. The business is preferred by some over competitors for these services. However, experiences with product quality and staff can vary significantly. There have been serious issues reported, including delivered food items being partially eaten, receiving rotten produce like sweet potatoes, and finding contaminated products such as rice infested with bugs. Instances of customers eating products inside the store and leaving open containers have also been observed. Some interactions with management have been described as snarky, sarcastically rude, and unhelpful. In contrast, other staff interactions are highlighted as exceptionally positive, with employees noted for being very helpful, kind, understanding, and going above and beyond to resolve problems, such as replacing damaged orders and ensuring customer satisfaction. Despite the convenience and appreciated services, these mixed experiences with both products and personnel define the current customer feedback.
Weekends can get pretty busy but Wednesday night was not bad! Everything was stocked and we managed to get in and out with what we needed.
November 2023
The store itself is great I love Sam's club and everything about it I just have such a complaint with Daniel one of the managers at the store. The man was snarky and sarcastically rude to me and my wife and I hope someone sees this and gets him straight.
October 2023
Curbside pickup is my favorite. I love not having to go inside. One of many reasons why I prefer here to Costco. However I live on the east side so driving all the way over here kinda sucks.
