Stotz Equipment is known for its exceptional customer service and knowledgeable staff. Customers have praised Eric at the parts counter for being courteous and efficient, especially when resolving issues with parts orders. The service manager, Shaun, has also received high marks for his prompt assistance, quickly addressing mower repairs even during busy times. The parts department stands out for its fast and efficient service, helping customers find the right parts quickly. However, there have been occasional challenges with stock availability, as seen when a customer received the wrong part. Overall, Stotz Equipment is appreciated for its friendly staff and commitment to customer satisfaction.
They were very friendly and helpful thanks again guys
August 2024
Eric at the parts counter is knowledgeable and courteous. We had an issue where some of the parts we had ordered did not make it on the first purchase order he immediately ordered the parts covered shipping and had them in a couple of days excellent customer service!
December 2023
Easy transaction, friendly people and easy access….
