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February 2024 by Brian Reid
I've had two very bad experiences at this Cortaro store. It is evident that the owner encourages dishonest sales practices and predatory tactics among the salesmen. I was lied to here on both occasions, and had to later go through Verizon to remedy the issues, where Verizon themselves were able to remedy the issues, while confirming that the employees at this store were lying to the customer in order to increase their commissions. This place really makes Verizon as a company look bad. I hope Verizon corporate digs into this store owner's dishonest practices. I certainly recommend going elsewhere or ordering directly through Verizon.I wonder how many bad reviews it takes for the owner to quit responding to these reviews with silly generic comments like "That is not the experience we want to hear about" or "sorry we missed the mark" and instead that owner just pay attention and take actual adult accountability/responsibility to fix their obvious consistant customer service problem.
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February 2024 by Roman Lespron
After they made their sale on 4 new iPhones, they put us on the back burner and now going on day 2 of our phones not working. Still calling in to resolve the issue because they don’t care to fix it.My mistake, make that day 3.
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January 2024 by Canyon River
Helpful
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December 2023 by Collin M
After an update to my phone, I had no cell service (on Christmas Eve, of all days.) Shannon and Joseph were both very helpful, knowledgeable, and pleasant to work with. They had me back up and running in no time and resolved my issues
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December 2023 by Linda Harrington
I brought a 5G unit back to the store today and the employee refused to take it because I did not purchase the unit in that store. This store a “corporate center” shares the shame with the Oro Valley branch (“independently owned “) that told me to take the unit back to the”corporate center” in the first place. After some discussion, the “corporate center” supplied a FedEx label and a box for shipment. The box was much too large to ship this unit and I paid out of pocket to have FedEx properly package for shipment. Poor customer service and hostility between stores make Verizon a questionable choice for your internet needs.
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December 2023 by Cousin Jake
As soon as they found out I wasn't interested in spending $1300 on a new iPhone, service feel right off, and they acted like I was an annoyance for existing. They take my money ever month, but the first time I need help in years, and I can just go piss up a rope! Way WAY over priced for how little you get compared to other companies. When my contract is over, I'm going back to T-Mobile
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October 2023 by Joe Smoth
This location is the ABSOLUTE worst! After waiting hours here and being treated like trash, we googled another location. 5 mins away is the best Verizon we’ve ever been to, 9140 N Silverbell Road. Right by Safeway!! Mel and Aracely are the most professional and courteous Verizon employees we have ever come across. Head to them for a good Verizon experience!
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October 2023 by Brooke
I literally just got glared at by like 4 employees, I walk in, 4 employees stare, no word spoken, absolutely no hello, pay my bill at the little Kiosk machine, turn around and the door greeter yet again just glared at me, no acknowledgment, no word out of his mouth. Made me feel like I was just horrible garbage.
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October 2023 by Zac West
Worse experience ever! Every employee in that store is exceptionally stupid.
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August 2023 by Lynne Tingley
If I could give them a zero I would. The woman I was working with was rude not helpful at all. I call Verizon corporate and got more help from him. Canceled service with them because we weren't told all the hidden fees when you first sign up will never go to Verizon.
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July 2023 by Aleah Moore
!!!!!CAUTION!!!!!! CON ARTIST TYPE EMPLOYEES.Went in to get a new phone for an upgrade, and Robert the employee, for someone who has been working at this store for over a year, should have informed us there would be a down payment on a new phone, BEFORE herding us into buying a new watch on our line.He obviously knew this because he stated we needed to process the watch first and waited until after we had already purchased the watch to process the transaction of the phone. When we wanted the phone done first and the watch as second purchase.I wasn't even able to get the phone, and we asked PLENTY of questions about payments and prices way before the watch was even a discussion. Not one mention of down payment being a possibility for the new phone.I do not recommend this store unless you enjoy being misinformed so you purchase extra products.
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June 2023 by Gigi Jabbour
I agree Robert was completely rude and did not want to help us even though we had an appointment. He said to call the 888 number like he did not have time for us as new customers with a very expensive phone. I just can’t believe the poor customer service. We were at Sprint for 25 years for a reason. This whole process of phone replacement has been ridiculous. If you are not with Verizon I warn you go with someone else.
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June 2023 by ZaRiya Games
The Manager Shannon is very unprofessional and rude. I would even say borderline racist. The Customer service or lack of It's totally ridiculous. The employees are so rude and unknowledgeable. I would suggest that the owners close the location because it is a liability. Zero stars
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June 2023 by Theresa Ruby
The store staff is rude and unhelpful. "You need to call the 800 number" is the response to every question. Why even have the stores if they cant assist? Ended up using the chat feature in the app and received professional and courteous service.
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March 2023 by Gabriel Flores
Customer service was really off. Guy was a little bit rude. Maybe he had a bad day. I don't know but definitely won't be going back to that. Verizon
