Verizon offers a range of mobile and internet services, including 5G home internet. Customers can visit their Tucson store or shop online for convenience. While many reviews highlight helpful and knowledgeable staff, such as Erin and Danny G., who provided excellent assistance with phone issues, there are mixed experiences regarding customer service. Some customers appreciated the courteous and polite nature of the staff, especially at the corporate store, while others reported less satisfactory interactions, describing a rude staff member. Overall, the store aims to resolve issues quickly and efficiently, with options for online orders and in-store pickups, but experiences can vary based on individual encounters.
I was tired of my old phone getting hot all the time, shutting down so I went and got a new phone. Erin was really great. Help me out a lot.
December 2023
After an update to my phone, I had no cell service (on Christmas Eve, of all days.) Shannon and Joseph were both very helpful, knowledgeable, and pleasant to work with. They had me back up and running in no time and resolved my issues
September 2023
I had the worst worst customer rep ever! Not at all helpful to me...however he did get my phone working!
