Verizon, a telecommunications company, offers cell phones, wireless plans, and accessories. Customers appreciate the knowledgeable and helpful staff, with some representatives praised for their professionalism and assistance during complicated transactions. However, there have been concerns about long wait times due to insufficient staffing and inefficient computer software, causing delays of several hours. Despite these issues, many clients highlight the amazing customer service and recommend the store for its commitment to addressing problems and questions. Overall, Verizon aims to provide a positive experience, though improvements in staffing and efficiency could enhance customer satisfaction further.
The staff were very knowledgeable and helpful. I had a complicated account transfer and they facilitated the communication with Verizon.
May 2025
The Russell Cellular representative was great. The delay was the computer software that was not efficient and delayed us there for over 3 hours, when buying a phone and updating my plan should be painless.
April 2025
Elena was terrific. You are lucky to have her. BUT she had to juggle 3 of us at a time because she was the only one there. It took much longer (5 hrs) because of this. I will not go in again unless there are 2 people working.
