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August 2025 by Robert Greenberg
I rately write reviews, but after my experience, buying an iPhone at Verizon Russell cellular I felt I had to! I literally got the best customer service I have ever experienced in my life. Eliana was as Savy as she was personable. I walked in needing to replace my iPhone X and I walked out with an iPhone 16 and everything from my messages to my apps etc was on my new phone when I got into my car! Eliana handled the few glitches that happened with ease!
I also Got a fantastic deal. She did not try to sell me anything that I did not ask for! This employee should be a manager somewhere! Anyway, I highly recommend this Verizon store!
5 Stars!!
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June 2025 by Lonnie Calmes
The staff were very knowledgeable and helpful. I had a complicated account transfer and they facilitated the communication with Verizon.
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May 2025 by Angela Paniagua
The Russell Cellular representative was great. The delay was the computer software that was not efficient and delayed us there for over 3 hours, when buying a phone and updating my plan should be painless.
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April 2025 by Sherry Hatten
excellent staff were very helpful
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April 2025 by Michael Aboud
Elena was terrific. You are lucky to have her. BUT she had to juggle 3 of us at a time because she was the only one there. It took much longer (5 hrs) because of this. I will not go in again unless there are 2 people working.
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April 2025 by mr Arthur
Thank you for your professionalism. You helped my replace my phone at ease. I highly recommend Aliena at Verizon. Thank you again and best wishes!
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December 2024 by Monica Chavez
If I could g join be no stars, or even take a few away I would. My order indicated it was ready for pick-up so I went in. 35 minutes later I'm told th hat to get my home internet modem from them I would need to pay a deposit of over $300.
I show them my order completion where the annoy owed is 0 and since when is there ever a deposit needed for home internet? Call Verizon, there isn't. They tell me that's the only way I'm getting out of the store with my modem. And supposedly they can't even cancel three order.
I called Verizon, escalated a case against them for fraud and walked out of a real Verizon location with my modem and they even waived the activation fee.
DON'T GO TO THIS LOCATION.
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November 2024 by Victoria Arrington
Austin is great !!! Smart and quick at what he does! Not a wait either !!! Thanks!!!
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November 2024 by Keith Bustos
Not friendly service. Most likely due to being understaffed and overworked. If you can help it, don’t go to this location.
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November 2024 by Matthew Matter
I wouldnt recomened going here..He will discrimate agaisnt you if you r handicap..He denied me access to pay my bill and try to figure out the problem with my phone..All because i came in on my handicap scooter..This guy is a real jerk off..I wouldnt go here..Put this jerk out of business..You replied to my post..You wasnt sincere because if you was you would have told me how can i help you with today..Not tell me i wasnt allowed in your business with my handicap scooter..I do have handicap license plates for all my registered vehicles..You cant pick and choose who you want in your store by the way the customer looks..Dont judge a book by its cover..A bad review can go a long ways.
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September 2024 by Jane Bethel
I returned a home Internet box in May. I have called Verizon to get my $200 refund for every month since May. They keep telling me they are escalating my complaint and it will take two months to get resolved. I decided to cancel my service with them, but I still have not received any reimbursement. I’m totally discussed it after 13 years with them.
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September 2024 by Pavel Espinoza
I was told by a Verizon representative to show up with my ID and pick up my new phone. This place acted like I was an alien and refused to help me get squared away. I had ID, SS# for account holders, military records for military discount, etc. None of that mattered because " I need an app to activate my account" and I can't activate the account without a phone. I went to a corporate location and a retail location. Both places refused to help me activate my phone plan. I am now 6 days without a phone and I am now forced to return to my previous provider. I'm glad this happened now because if I were to lose my phone in the future... I would not be able to access my own account...
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August 2024 by Jennifer Larson
Amazing customer service in this store! Always helpful and everyone I've worked with in this store has gone above and beyond to help with any problems or questions I have! Russell Cellular is the only company I'll go to for my Verizon needs!
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July 2024 by Jennifer L
Amazing customer service in this store! Always helpful and everyone I've worked with in this store has gone above and beyond to help with any problems or questions I have! Russell Cellular is the only company I'll go to for my Verizon needs!
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June 2024 by Sarah Luca
I wish I could give this store negative stars. My phone was also stolen by an employee when I attempted a trade in. I waited to leave a review because I was hoping they would do the right thing and fix it but sadly that never happened. Do not trade in your phone at this store, they will steal it and you will never get your credits. I’m sure they probably scam customers in other ways too.
