Verizon, a telecommunications company, offers cell phones, wireless plans, and accessories. Customers appreciate the knowledgeable and helpful staff, with some representatives praised for their professionalism and assistance during complicated transactions. However, there have been concerns about long wait times due to insufficient staffing and inefficient computer software, causing delays of several hours. Despite these issues, many clients highlight the amazing customer service and recommend the store for its commitment to addressing problems and questions. Overall, Verizon aims to provide a positive experience, though improvements in staffing and efficiency could enhance customer satisfaction further.
They were awesome. Helped me as much as they were able to
June 2025
The staff were very knowledgeable and helpful. I had a complicated account transfer and they facilitated the communication with Verizon.
May 2025
The Russell Cellular representative was great. The delay was the computer software that was not efficient and delayed us there for over 3 hours, when buying a phone and updating my plan should be painless.
