UMB Bank with drive-thru services is highly praised for excellent service and banking knowledge. Customers appreciate the friendly staff, with some highlighting the welcoming atmosphere inside the branch that feels relaxing. The bank's approach focuses on helping customers and valuing their needs, contrasting with larger banks that often emphasize limitations. The app is user-friendly and easier to use than previous banking experiences. Overall, the branch culture has improved significantly, making customers feel like lifetime members and emphasizing genuine care and helpfulness.
excellent service and banking knowledge and help would recommend their old small bank service, not the big bank bullshit of telling you everything they can"t do instead of what they can do for you as the customer and they do value of the customer !
July 2024
AT several times after Jeanne morris retired, I was readY to change banks. However, then you hired Trish to be the manager at the Wickenburg branch. Now I am a LIFETIME customer. The entire culture of this branch hAs BECOME WONDERFUL!!
July 2024
Jacob was awesome and kind….. everyone was kind…… The app is so easy to use easier than the bank before… Love it heads up thank you Edina.
