Verizon's Benton store offers a range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store in person or use online options to schedule appointments, place orders, and choose convenient pick-up or delivery methods, including free 2-day shipping and same-day delivery where available. While in-store shopping may be more expensive than online, the store provides various options to meet customer needs. The store is praised for its clean environment, well-stocked displays, and professional staff. Customers have experienced exceptional customer service, especially from staff members like Derek and Jamie. Derek was highlighted for his knowledge, patience, consideration, and compassionate care, helping resolve complex issues and making customers feel valued. He stayed after hours to assist and provided thorough explanations, making the experience positive despite initial frustrations. Jamie received high praise for his attentive and friendly service, taking the time to explain options, look for savings, and make customers feel comfortable. Customers appreciate his respectful and caring attitude, which made their visits smooth and enjoyable. The staff's positive attitude, work ethic, and professionalism have left a strong impression. The store’s manager is also noted for treating customers with respect, providing personalized assistance, and helping them understand billing and savings opportunities. Overall, Verizon’s Benton location is recognized for outstanding customer care, a welcoming environment, and staff who go above and beyond to ensure customer satisfaction.
Jacques was able to figure out what was wrong with my phone, and got a replacement ordered for me! Absolutely the friendliest and welcoming Verizon store we have been in! They literally treat you like family!!!
June 2024
Not bad but it is higher than retail to shop inside and the deals the store used to provide are only available online if you shop in person you get less of a discount or not one at all.
June 2024
I was in and out quickly. Very professional staff, and knowledgeable.