Budget Car Rental offers a mixed experience for customers. While the staff is generally described as nice and the pickup and drop-off process is quick and easy, there seem to be some recurring issues with the rental experience. Some customers have reported being charged unexpected fees, such as a $23 fueling fee for driving less than 75 miles, even when returning the car with a full tank. This appears to be a confusing policy, as one customer was able to resolve the charge after contacting customer service. Additionally, some customers have been charged for an extra day of rental, despite returning the car on time, which has caused frustration and budget concerns. The quality of the rental cars has also been a point of concern for some customers. One reviewer mentioned receiving a car that was dirty and had trash on the floorboards, while another expressed disappointment in frequently being provided larger vehicles than the economy model they had reserved, which made the car less maneuverable and suitable for their needs. Overall, Budget Car Rental provides a convenient rental experience for many customers, but there seem to be some areas where the company could improve to ensure a more consistent and transparent rental process for all customers.
Easy, breezy, beautiful, Budget Car Rental.- Quick & easy to pick up & drop off of my rental- No long line or waiting!- Staff was very nice from pick up to return- Will use again!
February 2024
Rented a beautiful Malibu from Budget at XNA (Fayetvillle Airport) and was very pleased with both the expedited (on-line check-in) and personable service. Thank you!
January 2024
Overall a good experience. Car was dirty and had trash on the floorboards, which made me feel like i needed to clean it to avoid a charge. Reserving, pickup and dropoff was easy.
