“Bethany in the Booneville AR store deserves to be in management. I came in for help with the NIGHTMARE that is Verizon. She was calm, helpful and friendly.
My issue is that I couldn't pay my bill because my online account was closed when I moved my phone service but kept my tablet on the account. Could not get in to online account, couldn't get the account number to set up a new one, and the people you speak with on the phone barely speak English and rocks are more intelligent. ALL I wanted to do is PAY my bill!
Bethany went through the back office systems, and found an English speaker who was at least able to take my monthly payment. The thing is, I want to pay off my tablet and close the account completely - and Verizon REFUSES to do so!!!!
Bethany is Russell Cellular, so not a main office, so there was little she could do to help, but she was still amazing.
I cannot WAIT to get rid if Verizon Wireless completely and never be involved in this nightmare ever again! If you have Verizon, I highly recommend you drop them. Their service is HIDEOUS since the laid off Americans and moved services overseas!
Mobile Phones
“Bethany in the Booneville AR store deserves to be in management. I came in for help with the NIGHTMARE that is Verizon. She was calm, helpful and friendly.
My issue is that I couldn't pay my bill because my online account was closed when I moved my phone service but kept my tablet on the account. Could not get in to online account, couldn't get the account number to set up a new one, and the people you speak with on the phone barely speak English and rocks are more intelligent. ALL I wanted to do is PAY my bill!
Bethany went through the back office systems, and found an English speaker who was at least able to take my monthly payment. The thing is, I want to pay off my tablet and close the account completely - and Verizon REFUSES to do so!!!!
Bethany is Russell Cellular, so not a main office, so there was little she could do to help, but she was still amazing.
I cannot WAIT to get rid if Verizon Wireless completely and never be involved in this nightmare ever again! If you have Verizon, I highly recommend you drop them. Their service is HIDEOUS since the laid off Americans and moved services overseas!
Thank you, Bethany, for doing what you could!”