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August 2023 by Greg Camp
Took two identical payments for one months of service, said they’d cancel one and never did. Ontop of being extremely rude, the Second Lady I spoke to seemed to brush off the fact that I wanted a refund. Will be finding a new source for internet after this mess.
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July 2023 by Saphira M
The systems they use are outdated. So many times over the course of the years our internet would go out and no one would have a clue why. Many people would come by and say we wouldnt have any issues and the next week it would go down. The ladies that answer the phone are always down right rude no matter what youre calling about. Last time my husband called he was hung up on because he was calling to tell them we were transferring providers. You guys seriously need to evaluate your employees attitudes and employ people who actually care. Not people who are rude and mean about everything. Systems that go down shouldnt be down for months either. Couldnt pay our bill with the online system for 2 months. Thats insane. Artelco is way behind the times and I think they are starting to realize this with the fiber competition now.
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January 2023 by Kodi Hensley
Paying $100 plus on my bill and don’t even get the internet speed I’m paying for.
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December 2022 by bearded witness
I called for questions about service and the woman that answered was extremely rude. I also think that it is extortion to force customers wanting internet to pay for phone service that they will never use. This company will fall and lose customers based on these things.
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November 2022 by Paula Hoffman
So far, so good. I just got service, and the man that came out and hooked up my service was amazingly helpful and knowledgeable. I was prepared for having to wait a few days before I could get service (to run lines to home). He had me up and running the same day, though. I wish I remembered his name, as I intended to call Artelco and let them know how good he was.
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October 2022 by scott And Trish Mize
We are very happy with our service and the people who work here are very nice
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October 2022 by Sandyn Liike
It's bad when you call someone n they dont answer you are charged for that call. Then when someone calls you back your charged. It is what you call a company greedy. No wonder why everyone is going to cellphone. Shame on you.
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October 2022 by Pam Marcantel Bellard
Great customer service. Made it so easy to get telephone/Internet service. She even filled out all of my paperwork lol What's not to love about that. Thank yall Arkansas Telephone Co!
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October 2021 by Pamela Schroeder
I just can not express enough how disappointing Artelco internet service is, I pay $97.79 a month for 10 mbps and most of the time I only get 2 to 8 mbps ? and when I call them about it they always tell me it's my router ? never there side of the line.. most of the people in these reviews that give a good review work for Artelco so good luck..
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October 2021 by StraightJacketMusic
Rude, prices went up after agreeing to their best plan, no after hours support.Also, did I mention they’re rude?
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October 2021 by Zachary Angel
Friendly staff, good customer service, would recommend to others in the area for all of your internet needs!
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October 2021 by Dylan Stewart
Great service from an experienced company. Never have outages!!!
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October 2021 by Jeffrey Williamson
Best reliability in our area and great customer service.
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October 2021 by lee yette
Can't wait until petit Jean installs internet so they can put these guys out of business, terrible speed for the price you pay, unreliable service that cuts in and out,sometimes internet is down for more than 1 day.
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October 2020 by Drakon
When people respond with "This service is Fast and Reliable" I can't stop laughing. It's obvious that these people don't know what fast internet actually is.
