Comfort Suites offers a convenient and reasonably priced accommodation option for travelers passing through Conway. The hotel's central location provides easy access to nearby restaurants, shopping, and activities, making it an ideal choice for highway travelers. Despite its great location, the hotel's condition and management have been a source of concern for some guests. Rooms are described as bland, utilitarian, and sometimes dirty or unkempt, with issues such as malfunctioning room keys and a strong odor of marijuana reported. The recent renovations have left the rooms feeling more like a hospital room, with sparse furnishings and a lack of cohesion. However, other guests have had a more positive experience, praising the hotel's spacious and clean rooms, as well as the unexpected treat of a full hot breakfast. The front desk staff has also been commended for their friendly and professional service, with one guest even stating they would stay again if their child decides to attend the nearby Hendrix College. Overall, Comfort Suites seems to be a hotel at a crossroads, with the potential to be a great option for travelers, but with room for improvement in terms of cleanliness, maintenance, and consistency of service.
No issues with check-in, the room was clean & spacious. However, it was cold. After two calls from my cellphone, landline wasn't plugged into the wall, I had to go to the front desk. Maintenance came and replaced the heating unit. They're renovating but basic functions of the rooms are expected.
February 2024
Never a bad experience.Rooms: Clean and spaciousSafety: Good areaFood & drinks: Good breakfast selection.
October 2023
Not sure where to start. Dirty carpets in the room.worn out curtains with holes, and more. Breakfast poorly stock, tables not cleaned between guests. Access to interstate is easy, but if I had it to do over I would have just avoided this hotel completely. Definitely, not what you expect from Comfort Suites.
