Petco is a health and wellness company focused on improving the lives of pets and pet parents. The Conway store offers a broad range of brand-name nutrition products and supplies for dogs, cats, birds, small pets, fish and reptiles. Services include full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption, and dog training classes. Customers can enjoy savings with online pickup or repeat delivery. Reviews note that the store has everything needed for pets and that staff can be nice and helpful. However, several customers report that the business has gone way down hill on customer service, describing it as awful. Specific complaints include unhelpful phone service, being out of stock of needed items, and concerns about groomers roughly handling animals behind closed doors. A customer also mentioned paying too much for a cat without being told about its temperament. Positive notes highlight a great groomer and recommend asking about the Vital Care program for discounts, monthly account credits, and free birthday treats, stating the plan pays for itself. A minor gripe mentioned is the charge for plastic bags.
Always an effective experience at Petco. Great selection and courteous staff! :)
February 2026
I buy pet supplies here on a regular basis and have adopted three amazing cats here. Their prices on cat food and cat litter are competitive. They will honor prices on their website if it is lower without forcing you to put in an online order.
January 2026
It's a pet supply store. Basic layout but they do have a lot of options pet food and snacks.
