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March 2024 by Seth Martin
Worst experience I have ever had just trying to have copies made. Kennedy struggled to use the printer to make copies. Then she ruined my papers by folding them and completely messed up the order which was crucial. On top of all that I was charged $60 for this hack of a copying job.
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March 2024 by Nicole
The bald man in there was very condescending, he needs to be reminded of customer service no one wants to be treated that way to early in the morning I’m just trying to ship my item and leave.
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March 2024 by work email work email
This is the third time that I've had the pleasure of visiting this store and I'm not a big fan of doing anything with any type of post service. Usually I'm pretty stressed out about it to be honest with you lol. There is a young lady here named Kyla... she has the best customer service that I have ever received in over 30 plus years. Last time I was in this location I got her name but I could not figure out exactly how to spell it so I did not leave the review. I came back today we joked about that and I told her I'd make sure I got the review in there for her. I've ran companies before and I've managed over 50 plus employees and I know that this young lady here will be very successful in whatever career path she has long term. A great attitude goes a long way, her knowledge is extensive, and she's very well spoken. Whenever you come in this location there's a lot of people and they're usually and it feels like kind of maybe like a high stress environment because you can feel everybody's energy. At this point this is when you see her leadership she takes control the room and she gets everybody at ease as she gets everybody done quickly and gets them on their way! Very impressed 10 out of 10
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February 2024 by Mort Marshall
The help I received from the worker today!
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January 2024 by Sarah Saragusa
Great service..highly recommend!
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December 2023 by Cesha Adams
I use this location A LOT for returns and shipping and the staff here is by far my favorite out of all the locations I use. They are always so helpful, friendly and patient with me and my millions of boxes that I bring in. Very professional atmosphere.
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December 2023 by Unique Boutique
Excellent Customer Service… quick, easy service FANTASTIC!!!!!I highly recommend using this UPS Fayetteville store for all your shipping and copying needs.. FIVE STAR STORE!!!!!
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December 2023 by Tina Holtkort-Rose (Tina Rose)
Where the customer is always wrong….. if you forgot your box, go to the back dumpster where there’s 500 tossed out.
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December 2023 by westdr1dw
Awesome service when sending a package. An Asian woman I believe she may be the manager went above and beyond to assist in getting the RMA sent back. Very helpful in explaining and insuring the package was safe in the return. A definite return to this facility.Caveat: The facility is difficult to see from College Ave. It is almost on College and Sycamore streets.
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December 2023 by Angela Crum
Although the associate was new she was very polite and did her job quite well made the whole experience smooth and pleasant
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October 2023 by April Shirley
Dropped off items at this location to send back to Amazon. Amazon did not receive the items I returned via the UPS store, therefore I had to pay for items that I do not have since Amazon did not receive them. I still have the receipts to prove they were dropped off. DO NOT use this store!!!!
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October 2023 by Rebecca Basden
The store and staff are okay for the most part. You take your life in your hands getting in and out of their parking lot!
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September 2023 by Violet Toston
Went to the store and was returning Amazon. It was quick and easy and the the staff were incredible!!!! Thank you!!!
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August 2023 by Blake James
Horrible customer service. I went in yesterday to drop off packages, I had about 15 packages to drop off, obviously I can't carry all 15 packages at once so I brought in a few at a time. The store was crowded when I was there, so I sat the first load of packages I brought in off to the side near the lockers so they wouldn't block the door or be in other customers way.When I went to my car and returned with another load of packages, there was a Representative named Jeff grabbing my packages, I informed him those were my packages and I was bringing more in and I'd need a receipt for my packages, he just looked at me and did an angry groan and walked away. Another representative, I didn't get her name, told me don't worry I would get a receipt. Fast forward to when I brought all my packages in, the representative Jeff was down on a far register scanning my first batch of packages in, the girl rep noticed this and told me to go down to him to get a receipt, he refused to help me and walked away, so I stayed in line and waited for girl rep to help me. I informed her I still needed a receipt for the first batch of packages I brought in, so she asked Jeff and he told her he already put my packages on the truck and then came over and told me for future references most people just drop off they don't ask for receipts and if I come in and just sit packages down I won't ever get receipt. He caused a scene and was very rude and unprofessional. I've been to this branch many times before and never had an issues getting a simple receipt for package drop-off.
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August 2023 by Zac Morgan
Taylor was rude to 2 customers in front of me and remained that way through my transactions as well. Trying to charge customers for random fees. Just didn’t sit right with her poor attitude
