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March 2024 by Red Clay Cactus Boutique
Terrana, Jada, and Chris (manager) at the Little Rock, Arkansas Airport Alamo were exceptional. Would highly recommend . Very professional, friendly, and courteous. Top notch employees went above and beyond.
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September 2023 by Velvet Yvette Victorian
Very good service. Great car selection.
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May 2023 by Jasmine Mone
Was just fine, it was kinda weird when I picked up a car because I'm used to them taking you to the car and checking the condition prior to it being in my hands.There they just hand you the key and you're free to leave.
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January 2023 by Jon-Michael Morrison
About the worst customer service one can experience.. I'd say it's on the level of spirit or AT&T. I lost an item, I called, no answer, filled out a lost and found form and no answer.
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August 2022 by Christy Crawford
Very easy time with check in and check out thanks to Donna and Brad at the counter! And we really enjoyed the small SUV we drove on our trip! Thanks!
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June 2022 by tomchook
The quality of service is measured when you have an issue, not when everything goes smoothly. I needed to extend my rental, but the agency at my home country was unable to book my next rental on the same day, which meant I would have to return the car, and wait a day without a car until I can rent the next one. I went to the airport to check if there's anything I can do about it, and gladly I met Mr. Bradley Carr (nominative determinism!), who worked his magic, and made it possible for me to stay with the same car, and even waive those gap hours between the rentals. Bardley demeanor was very calm, reassuring and professional. Enterprise should be proud to have such an employee who holds its great reputation. Five stars!
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September 2021 by James Hendricks
Went there because it was open 24 hours a day I was able to pick up the car anytime treated me good very nice people price about the same as any other.
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September 2021 by Jerrod Song
I have been on this business since 6 years till now ?
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September 2021 by Keith J.
Thr vehicle was nice, however this company has tried to bill us for more and more unforeseen charges up to 3 months after the rental occurred. Also I had to change my flight home on my trip and it cost me 600 dollars to change thr drop-off location and add one day to my rental. When your in a tough spot they know it and abuse the situation.
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July 2021 by Mike Clowers
Quick in. Quick return. Friendly and helpful staff. Good value.
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July 2021 by Harry Lubansky
The Alamo pickup and delivery site was actually in Denver for the pickup and return. The Alamo website management was very straightforward, and the purchase was simple. The actual pickup was great once I got the Alamo rental desk to point out exactly where the lot was, which was just around the corner from where the Alamo shuttle bus dropped us off. The vehicle itself was a 4 door sedan that drove fine. Its front screen features worked once I read some of the auto manual screen options.The return process was even easier with the return personnel.The links for the Alamo feedback email do not work, at least for the Google login. It was easier to go to a browser, find an Alamo link, then go to the review icon and start the review.
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May 2021 by ARX Preacher
Great Experience. I usually rent once or twice a year for several days and the rates are better than any other local agency. Cars are always clean and I usually have a good choice of several cars in the category that I rent from. I am an Alamo Insider so I always get at least a one car upgrade or sometimes a double upgrade. The manager - Jeff Lowery is very personable and works hard to get me in and out very fast with the vehicles of my choice. I wish I could clone him and put him at every car rental agency!
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April 2021 by Colton
Good selection on rentals. Better than budget!
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December 2020 by Tiffany Jennings
If I could give this company and my experience with them negative reviews, I would. These people are too incompetent to function. When I arrived at the LR airport and went to get my rental, there wasn’t even anyone working at the Alamo counter. I had to go through National. Made me nervous but I got it anyway. When I returned the vehicle before my flight home, the Alamo counter was again empty. I returned through Enterprise. They couldn’t even find me at first, because their computer showed my vehicle as being returned several days before. They found me, I returned the car, and I got on my plane. Since then, I’ve received 3 calls from Alamo employees, asking where the vehicle is. Three times, I have told them that when I last saw the vehicle, It was the day I flew home and left the car with them. Today, I wake up and find that they have charged me the full price for the vehicle again, because they’re still showing it as not returned. I will NEVER deal with Alamo in the future, and I would not recommend them to a single person flying into Little Rock. They can’t do their jobs and keep up with their vehicles, and they will hold the customer responsible for their incompetence. Still waiting on my money back.
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November 2020 by Quincy Charles
I returned a vehicle to this location on October 18 at 5:30am and dropped my keys before I realized that I left my luggage in the back of the vehicle. I put through a list and found claim as soon as I realized this. They didn’t open until 8am and before my flight left at 7:40am. I received a phone call right before I boarded letting me know that they found my luggage and that they’d speak to their supervisor in what to do next. I called back once I landed, finding out it was the employee’s personal phone and was told the same thing. I’ve sent emails and everything and have not received any responses concerning my luggage. I wanted to avoid posting this review, but it was necessary. All I want is my luggage back, and this location’s customer service failed me.