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March 2024 by Dianna H.
My flight from Little Rock to DFW was cancelled and I did not have the luxury to wait until the next day to be rebooked.Anthony was wonderful in finding a reliable car/SUV for me to drive one way. Many thanks to Anthony and many thanks to Avis for hiring a great young man!!
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March 2024 by Jun Kang
I received an old car. The car is dirty. Many dents. The air conditioner was smelling.
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February 2024 by Tammy Peten
I had to rent a vehicle for business. The staff was literally very accommodating. They put me in a vehicle to best meet my travel needs. Their customer service, smiles and warm personalities won me over. I will definitely be an Avis repeat customer.
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February 2024 by Craig Martin
Always friendly and have had great service
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February 2024 by Jorge Eduardo Orozco Alvarez
Hello, good afternoon, is the delivery of the vehicle rented from Avis left in the same place where it was picked up? I will leave very early in the morning, 4 or 5 AM next Saturday, is there anyone who will receive it?
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February 2024 by todd bourbon
Horrible experience trying to get my car at Avis LIT airport. I am Avis preferred and took over 90 mins to get a car. Non preferred customers were receiving cars faster in a 4 to 1 ratio. They really need to take a closer look on how they take care of their “preferred” customers. This is a pic of the 20ish people who were preferred. We all were treated poorly. Cars were there but were saved for future reservations. They would not reassign to the people there because “too much paper work.”Beware.
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February 2024 by Venita Franklin
Avis uses discriminatory practices in accepting debit cards for car rental payments but will only accept a credit card with a $250 hold to rent a vehicle. Everyone doesn't have a credit card.Also, I have yet to retrieve a pair of prescription sunglasses that were left in the overhead visor compartment.I firmly believe the vehicle was not thoroughly searched before it was rented less than 24 hours after I turned it in, only to return 2 weeks later without my property which was also not turned in to the lost and found.Avis/Budget has a corporate duty of care to satisfy the customer in every way, as trusted caretakers of their property, said vehicle.This was my first and last time renting from Avis. I normally rent from Enterprise and will continue my loyalty to them, especially if this situation is not settled to the satisfaction of all parties involved.
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February 2024 by Peter Morales
I have been a loyal Avis Preferred Member for over 15 years. I recently started to come to Little Rock.This is my 4th time and each time is a little worse.Today takes the cake. At normal and we'll managed Avis counters, you have a board that had your name and car slot. You go to the vehicle, put your bags in and roll. This location has no such efficiency. Thier is a line of 40 perferred customers, 2 people working a Kodak film booth and no vehicles.I walked up to ask a question and the attendant slide the door close. Great customer service.No planning, no training, no customer service. So much for loyalty.Here is a tip, dont make any plans until you get your vehicle. It may be a few hoursGood luck.
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December 2023 by Todd McNall
Vehicle pickup was horrendous. Took well over an hour due to long line (20+) and limited cars. Heard Premier (fast pickup) customers were in the same boat! Counter staff did what they could and I commend them for their patience and attitude. However, if I was strapped for time I would have been screwed! Did get a nice Charger though!
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October 2023 by Matty Dabbs
Did not have a car for us when we made the reservation in advance. They claimed we did not have the reservation until it was shown to them on my phone and then she found it. They then tried to upcharge us for an upgrade. We ended up waiting over thirty minutes for a vehicle. The customer service was terrible and the lady was very rude. The ladies also told us to rent a car from one of the other places at the airport. This happened on 10/7/23 at 3:00 PM
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October 2023 by J White
The pricing was not competitive, and they did not have a vehicle even remotely close to what I requested. The counter person was efficient yet showed zero compassion toward my dilemma with the lack of availability of a vehicle even remotely close to what I reserved. I repeated that description due to reserving an economy care and offered a full-size SUV or pick-up truck. I was told I could switch it out when they had another vehicle available, but when I called to make sure they had one, I was told there were none currently available. The check in process was quick and easy and the staff was friendly and efficient.
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October 2023 by Lesley Miller
I had a great experience with this franchise and location for my rental car. I will admit it was hard to figure out where to pick up the car even though the airport had tons of drop off signs. The few employees I interacted with on pick up and drop off were super friendly. The lady helping me pick up my car was able to do everything in a very timely manner, and I was in and out of the store in less than 10 minutes. My drop off took off less than two minutes. My rental car was clean and in excellent condition too.
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October 2023 by Robert Simmons
I am an Air Force Colonel and I travel every month for the Air Force. Most times Avis has really good prices comparatively, so I have rented from them a lot in the past, mostly at Bill and Hillary Clinton Airport. This last time in early September, the vehicle I rented was parked so close to another vehicle, I had to climb in the passenger side to get into the driver seat. The vehicle smelled strongly of marijuana. As a retired sheriff corporal, I worked a lot of narcotics and know what it smells like. I was also told the Ford truck they gave me had a full tank, but it was only 7/8 full. I had to get to a meeting in 45 minutes so I couldn’t go talk to someone and called the next day to Avis customer support, since nobody would answer the phone in the Little Rock office. I was told they would document the fuel as 7/8 and to return it that way. They also said they would refund 20% because of my troubles and the smell. When I tried to turn it in, I was told I was going to get charged $9 a gallon for gas for the other 1/8 tank, so I went and filled it up. But was then told I wouldn’t get refunded the gas. I called today to find out when I’d get my rental refund and to ask about the fuel since I had a receipt. I was told I had to call back in a few days. Not happy at all with Avis. Enterprise will probably get my business now.
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October 2023 by Selby Kendrick
I asked to extend my rental 3 days, and the lady at the counter confirmed the day and even asked the time to make sure I wouldn't get charged an extra day. She told me how much the extra charge would be, and I thought everything was fine. I dropped off the car this morning and got a notification that the car is 3 days overdue. I checked the small text blue-print receipt and what do you know. She kept it the original return date. The price difference was just an insurance upcharge. No idea what I'll be paying now. The whole place smells like fraud. Picking up, the car I reserved wasn't available. The car I received was damaged, and when I tried to file a report before leaving the lot attendant vehemently insisted they don't take damage reports, despite my arguments that I wanted it on record and every other rental company I've needed to do this with had forms. I really hope there aren't more surprises to this experience.Edit: RG, what a joke of a response. There will be no future rentals with you.Edit2: Not only was I forced insurance I didn't need, I was double charged as well. I will be contacting support, and then a lawyer if necessary. $951.91 for a 7 day midsize car rental (but they were out and forced to take a truck)
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October 2023 by dwight bowler
My rental pick-up was just past midnight. The attendant was first rate. The car was in excellent condition, inside and out. My drop-off was as close to seemless as it could have been, taking less than a couple of minutes at 4p.m. the following day.