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April 2024 by Luke Childress
They are hard to reach over the phone and do all they can not to have to solve your problem. I was hung up on mid-sentence.
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March 2024 by Savannah Childress
This company is the most difficult bank I’ve ever dealt with. They have a service in their app where you can live chat with a representative. It cut me off and ended the chat after going back and forth with someone for a good while. It said I was taking too long to respond when 1. the rep was taking much longer and 2. I was responding quickly. A waste of 20 minutes. So I tried calling. Talking with a representative on the phone is impossible (insane hold times and you get transferred from person to person), so finally I thought I would go up there and speak with someone. I made an appointment way in advance. Then I was informed via phone not even an hour before my appointment that all they’re going to do is call the department with me. LOL. Literally the same as when I’ve attempted to call from home (3 times with 30+ minute hold each time). Do not waste your time with this company like I already have.
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December 2023 by Quentin Schwind
Close to where I work and very easy to access.
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November 2023 by Jodie Moses
I'm calling at 4:55pm with a emergency and no one picks up a phone. The auto machine takes over talking about if this a emergency you can go online.
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September 2023 by Michael Robinson
They never answer the phone. No wonder this location has such low ratings.
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September 2023 by Gavin Zintel (Zenith)
Great experience. Will come again for all my banking needs.
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September 2023 by Ronald Morrison
Never had a problem with Bank of America been with them for 10 years
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July 2023 by Amanda Doyle
Today the business line is open for the only Bank of America open after 4 pm in our area as I approached I was told my teller needed to finish up her window was closed( there is nothing signifying this) I understand busyness but NOT RUDENESS. Seriously some customer service manners
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June 2023 by ian mensik
I knew it wasn't going to be good when I arrived for my noon appointment, was told to have a seat, and the customer across from me informed me their appointment was for 1130.At 1235 I was finally helped. A relatively simple matter.I want to reiterate that I appreciate the nice lady that was helping me. I know at times my impatience and frustration was made evident.It seems to me the processes and systems that this "business" has in place are designed to maximize frustration and inefficiency for both employees and customers. To think that this "business" is considered to be somehow too big too fail and was bailed out with taxpayer money is insane and outrageous.To the manager: Where I am from, the manager doesn't go on vacation unless things at work are covered. Pathetic. I'm sure you get it from further up top though, it's pervasive I imagine. After all, who really cares when you know you'll just get bailed out no matter how incompetent and ill run the "business" is.
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June 2023 by Dennis Baas
Though the employees arevery nice, The staffing is so sparse that there are consistently long lines and unhappy customers. in addition, unable to call to schedule a business meeting (or do so online). The satellite bank was also closed. Very disappointed with this bank service on multiple levels.
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June 2023 by Marius Meyer
Typical Bank of America customer service. Thank you for convincing my mother to move to a different bank. One of the rudest experiences ... simply to deposit a check.
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April 2023 by peter tchemchirov
I have very unique experience.The manager on duty was very professional ,and helpful.
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February 2022 by Kristaps B.
Bank was unable to help me with a very simple transaction. Remove my old phone number when for whatever reason I could not do it online myself(cant wire money). They were not able to help me with that. Afterwards I said if I can just wire money while being at the branch, to which I was told that they are unable to do that as well. Why have a branch if you are not willing to help your customers in person?
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January 2022 by Laura Thomas (Thefreemovement)
I want to just say this branch was very helpful and great customer service
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December 2021 by Jonnee' “Mikki” Williams
Ms. Shundra is so sweet and professional....
