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December 2023 by Joshua Nash
I was fortunate enough to have had the privilege to secure a policy with Mr. Ben Owens. Had a really straightforward and easy process. Ben is very professional and enjoys what he does. I encourage anyone to contact him for your coverages
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September 2023 by Debbie A
Had an active 6-month prepaid auto policy with Ben Owens when I was in LR. Before making renewal payments in late 2021, I Informed them (went in-person to the office) that I was moving out of state soon & asked what the best course of action was for my insurance- cancel it or what?Lady at front desk said since they couldn’t cover me outside Arkansas, they would help me search State Farm’s internal networks for a sister operator where I was going.Called the office after I moved to get that sorted, they said it would be handled and someone would call me.Called in January 2022 to make sure they have my new address. Several weeks later & I didn’t hear from anyone. My policy was neither transferred to other State Farm operator nor was any arrangements made for me.I paid for a policy that I was not covered by!2 months after a lot of unanswered calls & voicemails and unresolved policy issue, I cancelled my policy with Ben Owens.I had over 1 month left unused on said policy before cancelling and since then, I’ve been trying to get the balance on my account back!I have called them multiple times, spoken to clueless customer service team members who promised they would escalate the issue and have someone call me back and still do not have my money back over a 15months since I cancelled the policy!It’s ridiculous and no way to treat a customer. They are okay so far they get your money but you get no value for money in their services. Do not recommend
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September 2023 by Felicia Galloway
He was very knowledgeable about products and offered suggestions that were helpful in reference to homeowners policy.
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April 2023 by Leheith Carter
Always helpful, patient and understanding. I recommend you guys to anyone needing quality insurance and top shelf customer service.
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March 2023 by Lane Hardee
Received my information from an outside company - probably EverQuote - and keeps contacting me with unsolicited offers despite being told to stop.
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February 2023 by Domonique Maxwell
Autumn was very patient and helpful with everything I needed. Everyone else in the office was also very helpful and professional and got me really good insurance rates.
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December 2022 by Randon Carnathan
Ben is the best insurance agent I’ve every had. Very knowledgeable, and led me to the right policies for my needs. Most importantly he helped me discover a need for life insurance. Didn’t know State Farm offered this coverage until he suggested the coverage to me. Highly recommend his agency for all insurance needs.
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December 2022 by Ben Bradley
Friendly staff and very helpful I live in Hot springs but have my insurance with Ben Owen
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December 2022 by Ramon Glenn
I highly recommend Ben and his staff for your insurance and financial service needs.
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July 2022 by Rick K
I’m so glad another customer of Ben’s recommended his agency. Ben is awesome to work with. And Morgan, I just can’t say enough good things about her in this limited space. These folks are #1 on customer service and competitive on pricing.
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July 2022 by jaci
Ben was amazing! He was so helpful made the process extremely easy! Y’all be sure to use him for your insurance needs!
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January 2022 by Manuel Resendiz
Taylor is passionate about what she does. Loved to help and answered all my Life Insurance questions with ease!
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December 2021 by Josyy Baptista
Me Taylor has the best energy and was very informative!
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December 2021 by Quanika Robinson
Taylor was very friendly and she did her best to save me money!
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August 2021 by Cami T
It's inevitable that accounts may have a need for adjustments at some point. It's gives you peace of mind knowing that you have a team that you can trust to keep you in the loop. I have recently had several changes to my account and this office made it a priority to be attentive (provided follow-ups and updates when requested and before hand). I appreciate their quick responses when things need clarifying. Taylor McClendon has diligently assisted throughout these changes. Ben Owens and his team are professional and assuring. I have been with State Farm for nearly a decade and I'm choosing to continue because of the attentiveness, services provided, and quality coverage that I receive!
