-
September 2023 by Ahmad Yousaf
Amazing service, quality product, fair prices and fantastic execution. Will use them again the moment I have the chance! Thayer knows his stuff!
-
January 2023 by TJ Tindal
We had visited other places around town and couldn't find the style of vinyl we wanted. Then we happened to be driving by and I said, "How about Carpet Mills?" We met with Mo the owner and he came out and took measurements of the house. He worked with us to answer our numerous questions, and we ended up getting a great price. Installation day came, and a duo of professional guys showed up. They worked through the whole house taking care to move furniture without damaging anything, and taking up old tile and cleaning as they went. Then they laid the vinyl and it was all coming together. Add some quarter round and boom, three days later it was a glorious job. This was our first time looking into doing flooring in our home, and it couldn't have gone smoother. Seriously, check out Carpet Mills and ask for Mo. You'll be glad you did. A+
-
January 2023 by Cyrene Quiamco
What an awesome company! Not only were their prices very reasonable for quality flooring, but Thayer and Mo went above and beyond, making sure our project was done right. They even went to the house a few times to make sure solutions were made on tricky areas. They were also fast! Some companies needed at least 2-4 weeks before getting started, but Carpet Mills had their flooring in stock and was ready to install within a few days. Just great and personable people overall! Highly recommend!
-
January 2023 by Mary Spradlin
Excellent customer service. Mo showed us some excellent selections and worked with us to get exactly what we wanted in carpet. The installation went great. The installer was extremely conscientious with our furniture. Cleaned up and vacuumed afterwards. Carpet looks great in our home.Thank you Carpet Mills. Job very well done!
-
January 2023 by Ahmed Abuhalimeh
I highly recommend Carpet Mills! The owners Moe and Thayer are very friendly and helpful. The installation team was timely and very professional. I will definitely go back again to Carpet Mills for any flooring needs in the future.
-
January 2023 by Teresa Burton
I highly recommend Carpet Mills on Bowman Road! Both Mo and Thayer were so friendly and helpful. Their quote on the same carpet was well below their competitors. The installation was timely and professional. We will definitely use them again for any flooring needs we have in the future.
-
January 2021 by Jordan R.S
Very great customer service! The carpet and tile looked amazing. Moe and Thayer were good with helping me pick out my carpet and tile and the employees did a very great job installing. -Lisa S.
-
January 2021 by Mo Shafii
Great guys and price
-
January 2021 by Jocelyn Houff
I usually don’t do reviews, but I was so blown away by the whole experience I’d thought I’d share. The owner gave me a great price and worked with me on my budget. They were even able to come out the very next day! Mind you- I showed up 30 minutes before closing and he worked all that out. The worker showed up on time and was very fast. I thought I was going to have to miss a last minute birthday dinner I had been invited to, but no. He finished all three rooms in exceptional time! Would definitely recommend and will probably use again when I get ready to do my hardwood floors.
-
January 2020 by Jim Swank
Thane did a great job helping us pick out our floors and the job was completed quickly and as expected. I would recommend Carpet Mills to everyone.
-
January 2020 by RAY Cook
They left sink holes in my floor.
-
January 2020 by John L
I DO recommend going here even though I'm giving it a one star. This is a hard review. I wish I could give the store and owners a five star and zero star for the installers. Moe is the absolute best, he helped me find a great carpet for an excellent price and even helped me out big time with backsplash for my kitchen. He even came out to my house the same day I visited the store to take measurements for the carpet even though it was late in the evening. I would absolutely recommend going to check them out. Unfortunately I have to give one star for the absolute poor excuse of an installation... It was the worst experience I have ever had dealing with contracted workers. First they were 3 1/2 hours late with no updates letting me know anything. I had to keep calling the store and ask for updates. When they finally arrived they just barged into my house screaming "hello!?" No knock or doorbell. I showed them the area to carpet and left to go to work (I had to go get updated on the meeting I had now missed). When I returned to the house the first thing I noticed when I looked down the stairs was that it looked like there were two different carpets put on the stairs (as you can see in the pic). They had put the carpet on in two different directions which was extremely noticeable. I have no idea why the installers thought it was ok to leave it like that. I called the store and made them come back immediately to fix it. When they tore it back up they scratched up the wall up, which will have to be repainted now. After they left, I went downstairs to take a closer look. The trim was completely trashed. Brand new, freshly painted trim, ruined. You can see this in the pictures. I didn't take a picture of every single spot but, not exaggerating, every 3-4 feet is a significant gouge that has to be patched and repainted. There's one 16 foot piece of trim I'm going to tear out and replace because it has so much damage on it. Also, the trim along every one of the 18 steps had significant damage. On top of all this, I also found blood on the wall. Needless to say, I have more paint to buy and HOURS of rework to do. I gave myself a couple days to cool off from being furious and drove out of my way to go to the store and talk to the owners in person, I really do like the owners and wanted to make them aware of how terrible the installers were. He told me it was in the contract that damage is to be expected. Yes, some scratches and a couple dings are expected. Not CHUNKS missing. I had carpet installed a few years ago in an area with 6 times as much length along the walls and the guy didn't leave a single scratch on the trim. It was the same trim with the same spacing to the floor.Also, the installers have no reason to go to any other part of the house. They messed with a new backdoor I just installed which is out of the way of where the carpet was being installed. I imagine they wanted to check it out as it's a very nice expensive double sliding glass door. I know they did because it was unlocked and the lever was twisted to a position it's not supposed to be in. They didn't relock it because they more or less broke it and couldn't get it to relock. I managed to get it to relock for the time being. I'm not sure what they did but I'll have to take it apart to see if I can fix it.Loved the store and the owners, I do believe they really want to help people out and get the best deal for them. They said they were going to handle the issue but honestly they should find new installers. I would recommend letting them know you read this comment and be very clear about what's acceptable as far damage goes on the installation before signing the contract. Pay AFTER the job is done properly with minimal damage.
-
January 2018 by S Miles
I met Mo at Carpet Mills about 3 years ago when I was thinking about putting in new flooring and counter tops. Didn't happen at that time. Forward 3 years later, I had totally forgotten about Carpet Mills, sorta. Nevertheless, I went in.. Mo assisted me with choosing flooring (I had already gotten new counter tops). He brought samples to my home. I thought I wanted the lvt wood look, but changed to a travertine look for my kitchen/dining room. Installation was set up, the installer, Marco, came on time as scheduled, and did an excellent job. I found one tiny area a few days later and called Mo to have the installer come back out, he came right away, same day; he explained what I was seeing and said he too didn't like the way it looked and fixed it quickly.If anyone needs any flooring, go by and visit the gentlemen at Carpet Mills, they will fix you right up and try to work with you on price.
-
January 2018 by Sara H
My husband and I had a great experience with Carpet Mills! Mo is awesome to talk to, and has wonderful customer service skills. He went above and beyond to find the perfect carpet for my house, and even came out to my house at 7PM on a weeknight, the first day I came in there asking about carpet, with samples so we could decide which color we liked best. We also already had a quote from another place, and Mo worked with us on price to get us a better deal with better carpet and better padding. He came out there every day his guys were working, and his guys worked until 10PM each night they were installing the carpet to get it done. The week we got the carpet in it was raining, but as soon as the carpet arrived Mo made sure his guys got out there the first day we had any sunshine so they could get started on the install. I would absolutely recommend Carpet Mills to anyone!!
-
January 2017 by Cheryl Catalano
What a wonderful experience. I am very pleased with the outcome of my new hardwood floors. The colors turned out fabulous. The carpets that was put in all the guest bedrooms turn out great. I love all the little details that were not forgotten. The men that came out to do the job were very hard working. They were very curious an professional. They worked long hours to get the job done quicker, which is what I wanted. They cleaned up after themselves and put everything back where it belonged. Moe who helped me select everything was wonderful. He even came out to see how the job was going in a huge rain storm. My husband and I would recommend Carpet Mills to everyone. My neighbor came by to see what I had done and can't wait to do her house now. Call Moe he is your man. Thank you again for everything. It was totally worth every penny we spent!!!!!