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June 2024 by Mandy Jones
I am appalled at the lack of customer service with this company. They had my brand new vehicle for over 90 days- I was told that my vehicle 'would be ready tomorrow' MULTIPLE times, and then did not call to give me an update saying it was not ready. Many times I would then be ghosted when I tried to call for an update. I have been lied to by multiple staff members. I have never been contacted by a member of management to offer any sort of resolution at all. This has resulted in hundreds of dollars in out of pocket expense for rental cars.
Fortunately Crain Ford dealership bought back the car at a VERY reasonable price and put me in a brand new one so I did not have to deal with them anymore. DO NOT use this company.
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June 2024 by Jacquelyn Tate
The staff was so friendly and helpful
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June 2024 by Ashley Taylor
Car has been 3 months in repair shop for a 1 month service
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February 2024 by Shela Parish
Everything was fixed right on the car I was very pleased with them …… I was to bring it no i seen a bulb out in my car day time light but it was on before I took the car I was told I could bring it it bk but I have not had time
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February 2024 by Reubin Radford
The only issue I had was with my insurance company but Crain Collision was awesome they took great care of my truck and got it looking brand new and they even cleaned it up for me I'm very satisfied with they way they answered my questions and kept me in the loop
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February 2024 by MICHAEL COLE
My truck bumper looks good as new. I think I brought it in on a Monday and got it back that Friday. It was a little dirty when I dropped it off, but really clean when I picked it up. I recommend!
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January 2024 by Patricia Thompson
Very polite and helpful during my phone call!
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October 2023 by Randall McGuire
Fantastic staff. Fantastic results. No one ever wants to have to have a collision repair but if it happens, they really have your back. They’ll work with your insurance. They handle the hard part. It’s not a speedy repair but it’s a great repair so that I’m safe and back on the road. I can’t ask for more than that.
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September 2023 by Jessica Rodriguez
Very polite
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September 2023 by SUSAN KASPAR
Great people.Great service.
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August 2023 by Joseph W.
So I went to Crain Chevrolet having issues with my truck at first felt pretty good about leaving my truck full of my things there but after I received my truck back and return home to find out my things had been gone through , everything the whole truck and things are missing not to happy with CRAIN Chevrolet or JuJu my service agent who put over 1,000 miles on my truck I'm contacting corporate today !
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August 2023 by Beth H.
I had a really good experience getting a new set of tires, brakes, and wiper blades. All of it was wear items so no warranty coverage and the bill was several hundred dollars LESS than I was expecting. Meisel was great, cashier even stayed late for me to get there since I-430 was a parking lot that day so I was running later than expected to get there to pick up.
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July 2023 by Lindsey Hosford
I regret choosing Crain Collision more than getting in my actual accident. From no communication, showing my insurance the wrong car when State Farm requested a supplement- adding weeks to my repair (3 and a half months total), leaving parts in my trunk (which I were told were old, my engine cover and my hood bumper) my rear tire has a gash that i know I didn’t go in with….on top of that the new bumper they installed is sagging on one side. Which I was told I could bring it back in. However, I would rather pay Parker Lexus out of my pocket than ever let them touch my Lexus again. The first picture is the side they had to repair.
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October 2022 by Desternie Richmond-Sullivan
Horrible customer service and they do not communicate. The young lady that answers the phone is rude and if you don’t call at 8 the phone rings the entire day. I heard them tell the insurance company my mom’s vehicle would be ready this past Monday and now they are saying they never said it and she is without a vehicle as she has to return the rental because Crain Collision has gone beyond the date the indicated for completion with no explanation. The car has been in their shop for over a month. Now she can’t get a retuned call, a date of when she will have a car or even acknowledgment. This is not how elderly should be treated or any customer.
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September 2022 by Desternie Richmond
Horrible customer service and they do not communicate. The young lady that answers the phone is rude and if you don’t call at 8 the phone rings the entire day. I heard them tell the insurance company my mom’s vehicle would be ready this past Monday and now they are saying they never said it and she is without a vehicle as she has to return the rental because Crain Collision has gone beyond the date the indicated for completion with no explanation. The car has been in their shop for over a month. Now she can’t get a retuned call, a date of when she will have a car or even acknowledgment. This is not how elderly should be treated or any customer.
