-
October 2023 by Ben S.
One of my buddies payed 250$ to get a premium detail at this shop and they didn't even clean the car fully. He got water sprayed all inside the amplifiers. 2000$ worth of audio equipment they refused to pay for. Left throw up on the carpet. Refused to provide insurance (leading us to believe they don't have any) Place is definitely not worth your time or money, would not recommend!
-
October 2023 by Gianni V.
My Friend lost $2000 in audio equipment and they didn't even bother to pay for it! This place is the definition of unprofessional. They barely even cleaned the car and left throw up on the carpet. 10/10 do NOT recommend!Not to mention they didn't even provide insurance. Wow.
-
October 2023 by Eli C.
Have had multiple friends go here and every single one of them has come back with something negative to say about them. If you want good service do not go to ducky's.
-
October 2023 by Luke B.
My buddy went to get his car detailed and they absolutely dropped the ball. He payed 250 dollars for the premium wash and they ruined $2000 dollars worth of audio equipment he had in his vehicle, along with leaving throw up in the carpet of his car.
-
October 2023 by Jack F.
Very sketchy people. RUINED 2000$ in audio equipment. Refused to provide insurance, leading to the belief that they don't have any!! DO NOT USE THESE PEOPLE! Didn't even clean the car! I dropped it off to get the Gold level detail. 250$ before tax. The carpet was thrown up on, (which is the entire reason I brought it in). When I got it back, the car had just been wiped down and sprayed with way too much shine. There was still throw up on the carpet and the car smelled like it, plus the wet smell from the insane amount of water used to "clean." When I got it back, I had to take the front two seats out and put fans under the carpet to dry it (the insulation underneath was soaking wet). I had to clean the throw up up. I had to wipe off the copious amounts of shine they used that made the car grossly shiny. The back of the outside of the car was not even touched cleaned. There were hand prints from shutting the back hatch over time. They sprayed enough water inside the vehicle that it sept behind body panels into very well-hidden amplifiers. No water should have been in this area to begin with, let alone the puddles it left under the carpets. When I took the 2000$ worth of blown amps out of the car, I turned them upside down and water dripped out of them. I brought them to the guys at Duckys and they were extremely difficult. They would not get the owner on the phone. They would not do anything but look at me like I was stupid. It took them 4 days of going to their shop and bugging them, to get the owner on the phone with me. The owner then said, "Yeah we don't know how that happened, and we aren't liable, also I will not give you our insurance." This leads me to believe they don't have insurance at ALL! I was told I would get a refund back on my detail, at least, and it has yet to be refunded to my credit card.
-
September 2023 by Maya Taylor
Will not be returning, I just left there to get basic interior and exterior, had dirt under my floor mats, dust still on the dash area & the inside has soap stains on the hood. The icing on the cake is that my car is now saying that I need to service my “keyless start system”. I’ve never had any issue with this system before today. Wish I would of checked my car before I tipped them.
-
September 2023 by Sabrina Framptom
Terrible customer service. I was 12 minutes late because the Entergy tree cutters had my car blocked in. Tried to call them to tell them I was running late but no answer. When I came in they said they could not take me but were taking walks ins . Makes no sense. The young guy at the front was extremely rude. Last time they cleaned my car they didn’t do a very good job but thought I would give another try. They used to be great but seem to have gone downhill. Certainly should not be treated badly when I am giving them business. But they will receive no more.
-
August 2023 by Ari Whitfield
I went on Thursday; they cleaned out the glove compartment but failed to return ANY of my documents called to speak to a manager, and he was not in, so the guy said he couldn’t do anything. I also checked the trunk, and they put the speakers in incorrectly and broke the screw that goes into it; Duckies used to be the place to go for a good wash, but now I won’t be recommending or returning.Service: Auto detailing
-
August 2023 by Angel Whitfield
Update....noticed they also took stuff out of my console!!! My Pandora jewelry and debit card along with other stuff!!DO NOT go to Ducky's Premium Auto Spa Cantrell . They took all of the paperwork out glove compartment, plus the key to unlock my tires. I am also missing mats to my car. They also did not place my radio properly back in my trunk, and broke the screws to bolt the radio down. I have tried to call several times to speak to manager and the rude receptionist would not give the manager the phone. Saying I have to bring the car in. I told the receptionist that is not possible because the car is in Ohio. I did not realize my radio until the day before, and they were already closed. I didn't realize paperwork until we were driving.I asked the receptionist where is my paperwork he told me he didn't know. I asked to speak to manager and he hung up in my face!Oh, and they don't tell you about the convenience fee when you use your card!Service: Auto detailing
-
August 2023 by Renee “Foodie Gal”
I can’t believe they steal from the customers who are paying for services! So a warning to customers, make sure you take everything out of your glove box and anywhere else a piece of paper is stored. Check your car thoroughly before you leave because I guarantee something will be missing. I’m passing this to anyone I know who lives in the area not to visit this location!!
-
June 2023 by Adrianna Duran
Ducky's Premium Auto Spa (Car Wash & Detail) on Cantrell gets 0 stars from me. When I called to get info regarding packages, I was told it was best to make an appointment so I did. My appointment was for 8:30 in the morning on Monday (06/19/23). I got to the place at 8:10 checked in and he took my keys. I sat in their waiting room. By 10:00 my car was STILL where I parked it. It wasn’t even in the cleaning area yet. Three cars arrived AFTER me and they were already being cleaned and worked on. I patiently waited and I knew they could tell I was getting annoyed but they never came to offer me no type of explanation. It wasn’t until 10:10 that I had enough and went to talk to the guy receptionist. The explanation that I received was that the cars that arrived after me had smaller services being done so they tend to do those first to get them out of the way but ultimately that kept pushing my time back. My service that I requested was for 4 hours long and my car SHOULD have been done by 1 p.m had they started at my appointment time. I understand that there will be delays but a whole hour and 30 minutes is ridiculous.I finally got a call at 3:30 that it was ready. The interior of my car was left with a sticky/greasy feel to it.I do not recommend this place. Customer service was horrible and the service itself is not worth the price tag.
-
June 2023 by Bruce Schratz
Easy to get an appointment and reasonable prices. Some language barriers to overcome if English is your first language, but the guys are courteous and seem eager to help.
-
June 2023 by John
They did a good job, but when the workers told me that the tip option at card payment goes to the owner and not the workers it was enough for me to never return.Services: Polishing
-
June 2023 by Keith H.
Friendly, clean, professional. A little on the pricy side but the value is there and comes from the quality and service.
-
May 2023 by Tammy W.
I will not be a repeat customer. I chose Ducky's after I was impressed with a Lyft driver's car. I wasn't warned that the detailing would tie up my day like it did. I was there from 12:30 to a little after 6 pm. The car appears clean but smells like a dirty dish rag. I think the odor might be some type of oil. I didn't tip because I was charged $40 more than what was quoted to me. I would rate them a 3 but the place was swamped with customers so l'll give them a 4 for getting spots out of the back seat. But I expected a pleasant smell for $192.00 and 6 hours of my day.
